[#30141] - [3.9.20] unable to reset password
- Closed
- 22 Jul 2020
- Medium
- Build: 3.9.20
- # 30141
Steps to reproduce the issue
- go on login page on website fron-end
- click on forgotten password
- type your email
- you will receive email via link/token
- click on this link and then you get this error message : Password reset code is invalid or was used previously!
Expected result
Normally, a new page is diplayed to choose a new password.
Actual result
Password reset code is invalid or was used previously!
System information (as much as possible)
os : Linux
Joomla : 3.9.20
php : 7.4.7
database : 5.5.5-10.2.32-MariaDB
cache disabled
Gzip enabled
server apache
Joomla Platform 13.1.0 Stable
Additional comments
joomla-cms-bot
- 
Maybe a permission problem? Which group does the user belong to? And which access levels are set for the menuitem (if some) for the password change form (= edit user form)?
I have no menuitem created for reset password page. is it mandatory?
Users are registered on main group call Enregistré
Righs are like this, see below :
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/30141.
I have no menuitem created for reset password page. is it mandatory?
No, it's not mandatory. But it would have been an explanation maybe if it was there and had wrong access levels.
here is the page.
I'm using JooCart 3rd party extension also.
LOGIN with reset link :
https://www.vet-library.com/my-account/account/login.html
Password page :
https://www.vet-library.com/my-account/account/forgotten.html
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/30141.
@richard67 ok thanks.
maybe this is linked to my 3rd party extension JooCart?
but weird, becuase previously was working fine :-/
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/30141.
@toonetcreation Is there an update available for JooCart? Maybe you don't have the latest version.
This really should be a topic for the forum.
@richard67 JooCart i up to date
@brianteeman yes why not, at the beginning I was sure it was a bug due to 3.9.20 update.
@toonetcreation You are running PHP 7.4, @matrikular could not reproduce it on PHP 7.3, that's one difference I see. Is there a way for you to test on a copy of your website if that still happens after having uninstalled JooCart? If so, try and report back the result here. If it's JooCart causing it, try to contact their support and close this issue here since definitely not a Joomla Core issue in this case. In any case it could be interesting to know: Has the PHP version recently upgraded from a lower minor version (7.x with x lower than 4) to 7.4? If so, that would be useful information here or in a forum post.
In any case, if you don't think anymore that it's a bug in Joomla core, please close this issue, possibly with a link to a post in the Joomla CMS support forum https://forum.joomla.org/ if you opened a post there.
@richard67 thank you so much for feedback and your advice. I will try what you said and I come back here to give you the news. thanks again
jwaisner
- | Priority | Urgent | ⇒ | Medium |
| Status | New | ⇒ | Information Required |
We'll wait a bit and if no new information after a while (some week or so) we'll close the issue. I set the "information required" label to have a reminder. Thanks in advance.
| Labels |
Added:
Information Required
|
||
I'm 99.9% sure this is caused by gzip. Please turn it off and try again.
@matrikular ok, all I know is ALOT of the times, its gzip that causes issues
I have disavbled Gzip Page Compression in global configuration and same problem.
Password reset code is invalid or was used previously!
This error message is not from Joomla! core. Please check with extension provider.
problem solved : was due to error in 3rd party extension.
thanks again for your help
| Status | Information Required | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2020-07-22 14:21:18 |
| Closed_By | ⇒ | toonetcreation |
problem solved : was due to error in 3rd party extension.
thanks again for your help
Cannot confirm this issue.
Password reset process works as expected for me.