[#18073] - site inaccessible after Upgrade
- Closed
- 3 Oct 2017
- Critical
- Build: 3.8 upgrade
- # 18073
Steps to reproduce the issue
Hi Guys
attempted to update a joomla site to 3.8 and have encountered the following issue.
After Update the Front and back end of the site are inaccessible
Message displaying :
Fatal error: Call to undefined method JProfiler::setStart() in C:\Path to site\index.php on line 43
Last few entries from the logs\joomla_update.php
2017-01-13T08:56:15+00:00 INFO 10.162.210.79 update Ran query from file 3.6.0-2016-06-05. Query text: ALTER TABLE #__languages ADD COLUMN asset_id INT(11) NOT NULL AFTER lang_id. 2017-01-13T08:56:15+00:00 INFO 10.162.210.79 update Ran query from file 3.6.3-2016-08-15. Query text: ALTER TABLE#__newsfeedsMODIFYlinkVARCHAR(2048) NOT NULL;. 2017-01-13T08:56:15+00:00 INFO 10.162.210.79 update Ran query from file 3.6.3-2016-08-16. Query text: INSERT INTO#__postinstall_messages(extension_id,title_key,description.
2017-01-13T08:56:15+00:00 INFO 10.162.210.79 update Deleting removed files and folders.
2017-01-13T08:56:22+00:00 INFO 10.162.210.79 update Cleaning up after installation.
2017-01-13T08:56:22+00:00 INFO 10.162.210.79 update Update to version 3.6.5 is complete.
2017-09-21T19:18:50+00:00 INFO 2.123.118.88 update Update started by user Super User (784). Old version is 3.4.8.
2017-09-21T19:18:50+00:00 INFO 2.123.118.88 update Downloading update file from https://downloads.joomla.org/cms/joomla3/3-8-0/Joomla_3.8.0-Stable-Update_Package.zip.
2017-09-21T19:18:56+00:00 INFO 2.123.118.88 update File Joomla_3.8.0-Stable-Update_Package.zip successfully downloaded.
2017-09-21T19:18:56+00:00 INFO 2.123.118.88 update Starting installation of new version.
Weirdly in the Schema table is the following
extension_id:700
version_id:3.6.3-2016-08-16
don't know if that's related or not but was interesting
any recovery help and advice greatfully received.
Totally get that we should have done all the incremental updates as they came out but we didn't and now its broke.
greatful for any advice
Expected result
Actual result
System information (as much as possible)
Additional comments
- Make sure you have a backup of your site (files and database).
- Download this package
- Upload it to your site root and extract it with file manager.
- Remove installation folder.
- Remove if exists
- /libraries/cms/version/ folder
- /includes/version.php
- /libraries/version.php
- /libraries/joomla/version.php
| Status | New | ⇒ | Discussion |
| Status | Discussion | ⇒ | Information Required |
@franz-wohlkoenig thanks we did check for similar issues the only one found was https://issues.joomla.org/tracker/joomla-cms/18064 - but that didn't have a resolution and seems to be a different issue . Will try the suggestion from @wojsmol :- we had started that but han't clocked the Manual update and Version files so thanks for those tips.
Will try that and report back
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18073.
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@kirancheema any News on this?
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18073.
I tried updating the site using the update button in the admin area, and also the manual method. Both of them were giving 500 error on both front-end and back-end.
Fixed the issue by renaming the libraries folder to libraries_old, and bringing across the libraries folder from a fresh 3.8 installation.
Hope this helps :)
@ed-hum Please open new topic in https://forum.joomla.org/viewforum.php?f=710 because Joomla! update is not just file changes.
| Status | Information Required | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2017-10-03 05:24:50 |
| Closed_By | ⇒ | franz-wohlkoenig |
| Closed_By | franz-wohlkoenig | ⇒ | joomla-cms-bot |
closed due th lack of Response. Issue can always be reopen.
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18073.
Set to "closed" on behalf of @franz-wohlkoenig by The JTracker Application at issues.joomla.org/joomla-cms/18073
Hi Guys
@franz-wohlkoenig have tried the above and it hasn't worked.
cloned files and Database to separate server.
Did the steps above
No change :
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\inetpub....Mypath....\administrator>php postupdate.php
PHP Warning: PHP Startup: Unable to load dynamic library 'C:\Program Files\PHP
v7.0\ext\php_mysql.dll' - The specified module could not be found.
in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library 'C:\Program Files\PHP
v7.0\ext\php_pdo_sqlsrv_7_ts_x64.dll' - The specified module could not be found.
in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library 'C:\Program Files\PHP
v7.0\ext\php_sqlsrv_7_nts_x86.dll' - %1 is not a valid Win32 application.
in Unknown on line 0
PHP Notice: Undefined index: HTTP_HOST in C:\inetpub\Mypath\site\libraries\joomla\application\web.php on line 869
Notice: Undefined index: HTTP_HOST in C:\inetpub\Mypath\site\libraries\joomla\application\web.php on line 869
PHP Warning: session_start(): Cannot send session cookie - headers already sent
by (output started at C:\inetpub\Mypath\site\libraries\j
oomla\application\web.php:869) in C:\inetpub\Mypath\site
libraries\joomla\session\session.php on line 651
Warning: session_start(): Cannot send session cookie - headers already sent by (
output started at C:\inetpub\Mypath\site\libraries\joomla
\application\web.php:869) in C:\inetpub\Mypath\site\libra
ries\joomla\session\session.php on line 651
PHP Warning: session_start(): Cannot send session cache limiter - headers alrea
dy sent (output started at C:\inetpub\Mypath\site\librari
es\joomla\application\web.php:869) in C:\inetpub\Mypath\site\libraries\joomla\session\session.php on line 651
Warning: session_start(): Cannot send session cache limiter - headers already se
nt (output started at C:\inetpub\Mypath\site\libraries\jo
omla\application\web.php:869) in C:\inetpub\wwwroot\Mypath\site\l
ibraries\joomla\session\session.php on line 651
PHP Notice: Undefined index: HTTP_HOST in C:\inetpub\wwwroot\Mypath\site\libraries\joomla\uri\uri.php on line 96
Notice: Undefined index: HTTP_HOST in C:\inetpub\wwwroot\Mypath\site\libraries\joomla\uri\uri.php on line 96
PHP Notice: Constant QQ already defined in C:\inetpub\wwwroot\Mypath\site\libraries\src\Language\Language.php on line 18
Notice: Constant QQ already defined in C:\inetpub\wwwroot\Mypath\site\libraries\src\Language\Language.php on line 18
PHP Warning: strstr() expects parameter 1 to be string, object given in C:\inet
pub\wwwroot\Mypath\site\libraries\joomla\cache\controller\callback.php on line 64
Warning: strstr() expects parameter 1 to be string, object given in C:\inetpub\w
wwroot\Mypath\site\libraries\joomla\cache\controller\callback.php
on line 64
PHP Warning: strstr() expects parameter 1 to be string, object given in C:\inet
pub\wwwroot\Mypath\site\libraries\joomla\cache\controller\callback.php on line 70
Warning: strstr() expects parameter 1 to be string, object given in C:\inetpub\w
wwroot\Mypath\site\libraries\joomla\cache\controller\callback.php
on line 70
Update to 3.8.0 completed successfully.
C:\inetpub\wwwroot\Mypath\site\administrator>
Going to try a few other things ..
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18073.
@kirancheema Please open topic in https://forum.joomla.org/viewforum.php?f=710
have you read at https://issues.joomla.org/tracker/joomla-cms for Threads (marked red als "Critical") for different Solutions?