update from joomla 3.7.5 to 3.8.0
working backend and fronend
errror 500 on frontend and backend
updated 2 other sites all went fine, all is working, only this one has not working frontend and back end after update. Updated through Joomla! Update successfully updated with update status showing version 3.8.0. After update frontend is just a blank page with one link to homepage. No content displayed. In console I see error message: Failed to load resource: the server responded with a status of 500 (Internal Server Error). Same error is for backend.
/libraries/src/version.php
exists with version 3.8, but /libraries/joomla/version.php
doesn't exist, so deleting this one is not an option for me.
From update log:
2017-09-22T07:41:50+00:00 INFO 89.146.44.162 update Downloading update file from https://s3-us-west-2.amazonaws.com/joomla-official-downloads/joomladownloads/joomla3/Joomla_3.8.0-Stable-Update_Package.zip?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIZ6S3Q3YQHG57ZRA%2F20170922%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20170922T074130Z&X-Amz-Expires=60&X-Amz-SignedHeaders=host&X-Amz-Signature=04e13bedc896d9a4e1de84e14451f99bfae0ac6bf4a1fb685337c46388fc731c.
2017-09-22T07:41:57+00:00 INFO 89.146.44.162 update File Joomla_3.8.0-Stable-Update_Package.zip downloaded.
2017-09-22T07:41:57+00:00 INFO 89.146.44.162 update Starting installation of new version.
2017-09-22T07:42:07+00:00 INFO 89.146.44.162 update Finalising installation.
2017-09-22T07:42:07+00:00 INFO 89.146.44.162 update Deleting removed files and folders.
2017-09-22T07:42:11+00:00 INFO 89.146.44.162 update Cleaning up after installation.
2017-09-22T07:42:11+00:00 INFO 89.146.44.162 update Update to version 3.8.0 is complete.
I've read all issues related to update to 3.8.0 and nothing looks like solution for me.
Labels |
Added:
?
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Category | ⇒ | com_joomlaupdate |
Priority | Medium | ⇒ | Critical |
Status | New | ⇒ | Discussion |
Status | Discussion | ⇒ | Information Required |
Set error reporting to development causes page to not display any content, no frontend nor backend, no joomla related error is shown.
System info:
Database Version | 5.5.55-0+deb7u1
Database Connection Collation | utf8mb4_general_ci
PHP Version | 5.6.30-1~dotdeb+7.1
Web Server | Apache/2.2.22 (Debian)
WebServer to PHP Interface | apache2handler
Extensions are up to date, change template didn't help, backend works fine but no frontend.
I can also send result of fpa script if you specify what values are important as result is quite long.
Thank you for testing.
Set error reporting to development causes page to not display any content, no frontend nor backend
Just to clarify:
Set error reporting to development while on 3.7.5 causes page to not display any content? (Please test "Fix database"-button)
Or set error reporting to development while on 3.7.5 shows no issues but after update to 3.8.0 it causes page to not display any content? (Please test your 3.7.5-backup+error reporting development+update on a different server)
to clarify: I set error reporting to development while on joomla 3.7.5 database is fine, I did fix database before setting error reporting. No content of backend or frontend is displayed (just "the site can't be reached" ) so I don't see any joomla errors, because of that.
@Mony25 We can try to resolve errors wile on 3.8.0 but if you have access to different server then restore 3.7.5 backup there and rerun the update as suggested by @CEWebDesign.
updated 2 other sites all went fine, all is working
(this made me assume access to other servers...)
so these 2 other sites are on the same server/same php settings etc.
and we can exclude server based issues?
@wojsmol this is the one
Fatal error: Cannot redeclare class JModuleHelper in /var/www/sites2/testprelive.glocalities.com/plugins/system/t3/includes/joomla30/modulehelper.php on line 19
Based on this issue I assume to wait 'till fix for template will be available. T3 template issue
@CEWebDesign same server same settings for all sites, all of them also use same template T3_bs3_blank
From error we can see there is t3 system plugin issue.
Seeing this on one site. The upgrade did work on a Dev server.
What I see in the upgrade log is:
2017-09-26T11:46:37+00:00 INFO 204.187.34.100 update File Joomla_3.8.0-Stable-Update_Package.zip downloaded. 2017-09-26T11:46:37+00:00 INFO 204.187.34.100 update Starting installation of new version. 2017-09-26T11:47:23+00:00 INFO 204.187.34.100 update COM_JOOMLAUPDATE_UPDATE_LOG_FINALISE 2017-09-26T11:47:24+00:00 INFO 204.187.34.100 update COM_JOOMLAUPDATE_UPDATE_LOG_CLEANUP 2017-09-26T11:47:24+00:00 INFO 204.187.34.100 update COM_JOOMLAUPDATE_UPDATE_LOG_COMPLETE
When the upgrade works I am seeing:
2017-09-26T11:30:32+00:00 INFO 204.187.34.100 update File Joomla_3.8.0-Stable-Update_Package.zip downloaded. 2017-09-26T11:30:33+00:00 INFO 204.187.34.100 update Starting installation of new version. 2017-09-26T11:31:31+00:00 INFO 204.187.34.100 update Finalising installation. 2017-09-26T11:31:31+00:00 INFO 204.187.34.100 update Cleaning up after installation. 2017-09-26T11:31:31+00:00 INFO 204.187.34.100 update Update to version 3.8.0 is complete.
Not sure what the issue is, reverting to 3.7.5
Cheers.
Seeing 500 errors on both front and back end. Front end just 500 error, backend blank admin area, menus shown but clicking anything also produces the 500 Application instantiation error, however it is only displayed in the page's tab.
Cheers
PHP Built On | Windows NT SERVER 6.1 build 7601 (Windows Server 2008 R2 Datacenter Edition Service Pack 1) i586 |
---|---|
Database Version | 5.6.26-log |
Database Collation | utf8_general_ci |
Database Connection Collation | utf8mb4_general_ci |
PHP Version | 7.1.5 |
Web Server | Microsoft-IIS/7.5 |
WebServer to PHP Interface | cgi-fcgi |
Joomla! Version | Joomla! 3.7.5 Stable [ Amani ] 14-August-2017 12:09 GMT |
Joomla! Platform Version | Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT |
User Agent | Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.29 Safari/537.36 |
Using Yootheme, everything is up to date, no odd extensions. Troubleshooting included transferring the site to the dev server (identical IIS setups), restoring the database, testing that everything was working as expected and then we ran the Joomla update. There were some database errors at the end of the update, performing a database fix resolved those. The update log showed the expected entries on the dev server while the failed update logs are not quite as happy.
I'm testing moving the updated site to the live server now....
Can you post the failed update logs + database errors?
2017-09-26T11:46:37+00:00 INFO 204.187.34.100 update File Joomla_3.8.0-Stable-Update_Package.zip downloaded. 2017-09-26T11:46:37+00:00 INFO 204.187.34.100 update Starting installation of new version. 2017-09-26T11:47:23+00:00 INFO 204.187.34.100 update COM_JOOMLAUPDATE_UPDATE_LOG_FINALISE 2017-09-26T11:47:24+00:00 INFO 204.187.34.100 update COM_JOOMLAUPDATE_UPDATE_LOG_CLEANUP 2017-09-26T11:47:24+00:00 INFO 204.187.34.100 update COM_JOOMLAUPDATE_UPDATE_LOG_COMPLETE
Database error: ALTER TABLE #__fields_groups
ADD COLUMN params
TEXT NOT NULL AFTER ordering
;
Appears to be the same as: https://issues.joomla.org/tracker/joomla-cms/17626
New postupdate problem on forum please.
New in forum, if any old get response please mention me :)
Closed_By | franz-wohlkoenig | ⇒ | joomla-cms-bot |
Status | Information Required | ⇒ | Closed |
Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2017-09-26 17:44:18 |
Closed_By | ⇒ | franz-wohlkoenig |
Set to "closed" on behalf of @franz-wohlkoenig by The JTracker Application at issues.joomla.org/joomla-cms/18064
closed as discussed above. This Issue can always reopened if necessary.
I reckon this issue is not resolved. I am getting the exact same error message front end and back end when updating from 3.7.5 to 3.8.1. Everything, extension and database, was up to date. Just googling around it seems to me that this is a much broader and general problem.
It may depend of your 3rd party extensions (plugins, templates).
I suggest to disable for a while
Then try again to upgrade.
@swvanderlaan Please open new topic in https://forum.joomla.org/viewforum.php?f=710 if problem persist after @csthomas advice.
please test update local/different server
turn on error reporting = development
all extentions/template up to date? (or post list/screenshot)
or set to different template
or https://forum.joomla.org/viewtopic.php?t=951496
or check for highlighted PHP settings: System → System Information → PHP Settings
or give more System information (as much as possible) php-version etc. https://docs.joomla.org/Help38:Site_System_Information
please report back when solved