[#9672] - Internal server error on system information page in backend
- Closed
- 30 Mar 2016
- Medium
- Build: master
- # 9672
Steps to reproduce the issue
- Switching from PHP 5.6.17 to PHP 7 on the server
- Open 'System' -> 'System Information' in the backend.
Expected result
Show system info...
Actual result
Internal Server Error
System information (as much as possible)
Linux
Database version: 5.5.44-MariaDB-cll-lve
Webserver: Apache/2
litespeed
Joomla! 3.5.0 Stable
Additional comments
Form the error logs:
[Wed Mar 30 15:39:32.944881 2016] [lsapi:error] [pid 978448:tid 140354095249152] [client 93.186.191.244:44338] [host www.inxpact.nl] Error receiving response header (lsphp is killed?): ReceiveResponseHeader: receive pkg hdr failed: ReceivePkgHdr: nothing to read from backend socket, referer: https://www.inxpact.nl/administrator/index.php?m9hqj1u6lj
[Wed Mar 30 15:39:32.944923 2016] [lsapi:warn] [pid 978448:tid 140354095249152] [client 93.186.191.244:44338] mod_lsapi: re-sending previously crashed request again (1), referer: https://www.inxpact.nl/administrator/index.php?m9hqj1u6lj
[Wed Mar 30 15:39:32.944955 2016] [lsapi:error] [pid 978448:tid 140354095249152] [client 93.186.191.244:44338] [host www.inxpact.nl] Backend error on sending request(GET /administrator/index.php?option=com_admin&view=sysinfo HTTP/1.1); uri(/administrator/index.php?option=com_admin&view=sysinfo) content-length(0) (lsphp is killed?): SendRequest: write to backend socket failed: errno 9, referer: https://www.inxpact.nl/administrator/index.php?m9hqj1u6lj
[Wed Mar 30 15:40:41.482596 2016] [lsapi:error] [pid 978558:tid 140354212747008] [client 93.186.191.244:44362] [host www.inxpact.nl] Error receiving response header (lsphp is killed?): ReceiveResponseHeader: receive pkg hdr failed: ReceivePkgHdr: nothing to read from backend socket, referer: https://www.inxpact.nl/administrator/index.php?option=com_cache
[Wed Mar 30 15:40:41.482639 2016] [lsapi:warn] [pid 978558:tid 140354212747008] [client 93.186.191.244:44362] mod_lsapi: re-sending previously crashed request again (1), referer: https://www.inxpact.nl/administrator/index.php?option=com_cache
[Wed Mar 30 15:40:41.482667 2016] [lsapi:error] [pid 978558:tid 140354212747008] [client 93.186.191.244:44362] [host www.inxpact.nl] Backend error on sending request(GET /administrator/index.php?option=com_admin&view=sysinfo HTTP/1.1); uri(/administrator/index.php?option=com_admin&view=sysinfo) content-length(0) (lsphp is killed?): SendRequest: write to backend socket failed: errno 9, referer: https://www.inxpact.nl/administrator/index.php?option=com_cache
[Wed Mar 30 15:42:21.255995 2016] [lsapi:error] [pid 978448:tid 140354204354304] [client 93.186.191.244:44390] [host www.inxpact.nl] Error receiving response header (lsphp is killed?): ReceiveResponseHeader: receive pkg hdr failed: ReceivePkgHdr: nothing to read from backend socket, referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins&view=plugins
[Wed Mar 30 15:42:21.256036 2016] [lsapi:warn] [pid 978448:tid 140354204354304] [client 93.186.191.244:44390] mod_lsapi: re-sending previously crashed request again (1), referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins&view=plugins
[Wed Mar 30 15:42:21.256070 2016] [lsapi:error] [pid 978448:tid 140354204354304] [client 93.186.191.244:44390] [host www.inxpact.nl] Backend error on sending request(GET /administrator/index.php?option=com_admin&view=sysinfo HTTP/1.1); uri(/administrator/index.php?option=com_admin&view=sysinfo) content-length(0) (lsphp is killed?): SendRequest: write to backend socket failed: errno 9, referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins&view=plugins
[Wed Mar 30 15:44:05.897178 2016] [lsapi:error] [pid 978448:tid 140354305066752] [client 93.186.191.244:44452] [host www.inxpact.nl] Error receiving response header (lsphp is killed?): ReceiveResponseHeader: receive pkg hdr failed: ReceivePkgHdr: nothing to read from backend socket, referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins
[Wed Mar 30 15:44:05.897211 2016] [lsapi:warn] [pid 978448:tid 140354305066752] [client 93.186.191.244:44452] mod_lsapi: re-sending previously crashed request again (1), referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins
[Wed Mar 30 15:44:05.897240 2016] [lsapi:error] [pid 978448:tid 140354305066752] [client 93.186.191.244:44452] [host www.inxpact.nl] Backend error on sending request(GET /administrator/index.php?option=com_admin&view=sysinfo HTTP/1.1); uri(/administrator/index.php?option=com_admin&view=sysinfo) content-length(0) (lsphp is killed?): SendRequest: write to backend socket failed: errno 9, referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins
[Wed Mar 30 15:44:16.634708 2016] [lsapi:error] [pid 978448:tid 140354095249152] [client 93.186.191.244:44468] [host www.inxpact.nl] Error receiving response header (lsphp is killed?): ReceiveResponseHeader: receive pkg hdr failed: ReceivePkgHdr: nothing to read from backend socket, referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins
[Wed Mar 30 15:44:16.634756 2016] [lsapi:warn] [pid 978448:tid 140354095249152] [client 93.186.191.244:44468] mod_lsapi: re-sending previously crashed request again (1), referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins
[Wed Mar 30 15:44:16.634781 2016] [lsapi:error] [pid 978448:tid 140354095249152] [client 93.186.191.244:44468] [host www.inxpact.nl] Backend error on sending request(GET /administrator/index.php?option=com_admin&view=sysinfo HTTP/1.1); uri(/administrator/index.php?option=com_admin&view=sysinfo) content-length(0) (lsphp is killed?): SendRequest: write to backend socket failed: errno 9, referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins
[Wed Mar 30 15:44:55.081145 2016] [lsapi:error] [pid 978558:tid 140354347030272] [client 93.186.191.244:44528] [host www.inxpact.nl] Error receiving response header (lsphp is killed?): ReceiveResponseHeader: receive pkg hdr failed: ReceivePkgHdr: nothing to read from backend socket, referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins
[Wed Mar 30 15:44:55.081189 2016] [lsapi:warn] [pid 978558:tid 140354347030272] [client 93.186.191.244:44528] mod_lsapi: re-sending previously crashed request again (1), referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins[Wed Mar 30 15:44:55.081214 2016] [lsapi:error] [pid 978558:tid 140354347030272] [client 93.186.191.244:44528] [host www.inxpact.nl] Backend error on sending request(GET /administrator/index.php?option=com_admin&view=sysinfo HTTP/1.1); uri(/administrator/index.php?option=com_admin&view=sysinfo) content-length(0) (lsphp is killed?): SendRequest: write to backend socket failed: errno 9, referer: https://www.inxpact.nl/administrator/index.php?option=com_plugins
A php file with phpinfo(); also triggers a similar server error. My provider and helpdesk from Cloud Linux are investigating this issue as wel...
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9672.
| Status | New | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2016-03-30 16:03:11 |
| Closed_By | ⇒ | brianteeman |
That proves that it is not a joomla issue at all - so I am closing this
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9672.
It is possible that your web host disables the ability to view phpinfo
To verify this you can create a standalone phpinfo file and see if it works https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9672.