[#48195] - Cannot upload Images in Joomla 'Images and Links' tab
- Closed
- 8 Aug 2026
- Medium
- Build: 5.4-dev
- # 48195
Steps to reproduce the issue
Hi Community,
I have a very weird issue whereby I cannot upload images in the 'Images and Links' tab with Joomla.
This is Joomla 4.4.14 and I am using JCE latest (2.9.99.9).
So here's the funny bit. As the admin, I can use JCE and Tiny MCE and it works fine.
As the user facing the problem, I logged on using their account and tried. On a Mac, using Chrome, FF and Safari, I can upload the image no problem.
However, they cannot upload on their side. They sent me a video which I saw that, true, they cannot. The only thing difference is that they are on Windows.
So my dilemma here is understanding WHY it works on my Mac but does not work on Windows, yet, I am using the very same user account.
I was checkin THIS ready but no luck.
For now, I am uploading for them, but it is imperative I find a way for them to continue their own updates.
Thanks to advise if anyone has a clue on what could be the potential issue.
Version
5.4
Expected result
No response
Actual result
No response
What device were you using? (eg, phone, laptop)
Laptops only
What web browser were you using? (eg, Chrome, Safari)
Chrome, Safari, Edge, Firefox
Assistive Technology?
No response
Additional Comments
No response
joomla-cms-bot
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a11y
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sounds like a permissions problem not a operating system problem - can you log in as them on your computer and upload images.
note that jce replaces the joomla media uploader so you must test with jce media plugin disabled. Otherwise your problem is with JCE not core joomla
Hi Brian, thank you for the update.
Yes as mentioned, I can log in as them and upload, no issue (but that is on my computer).
I will disable the JCE media uploader and see what happens. Will report back.
Thank you
On my computer, I can still upload actually. I have followed the thread below:
https://www.joomlacontenteditor.net/support/forum/editor/102702-disable-one-click-upload
disabled the uploader (and also disabled the plugin as a whole) and was able to upload. However, whilst this may not be an OS issue, i still need to have the person test on their side so I will revert with findings soon. Thank you!
Just an update:
Was able to install WIN11 through Parallels desktop and tried replicating the issue. I was able to upload image via Edge (did not test chrome yet). So why / how this issue is happening with said client, is strange but I will have to check personally.
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a11y
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As you are using JCE: Are you sure that your site is not hacked?
As you are using JCE: Are you sure that your site is not hacked?
No. The Site is protected. I created a dummy user as well with the same level of permission as the client and it worked fine. Whilst everything works ok on my side. i think I will have to isolate the issue.
I just need to see the issue on the client side and work from there because even if I check console in chrome I’m leaning on a browser cookie issue on their end. I will revert back once i have an update.
this should be closed here as its clearly a problem at the user end as you cant replicate it with the same credentials on a different computer.
IF you find that it is Joomla (unlikely) then it can always be re-opened
| Status | New | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2026-08-08 08:30:37 |
| Closed_By | ⇒ | starshiphamburger |
Closing case and will update with findings soon.
Thank you all
sounds like a permissions problem not a operating system problem - can you log in as them on your computer and upload images.
note that jce replaces the joomla media uploader so you must test with jce media plugin disabled. Otherwise your problem is with JCE not core joomla