[#47942] - Inconsistencies Between Global and Individual Contact Settings and with the API
- New
- Medium
- Build: 5.4-dev
- # 47942
Rewritten after @brianteeman first test
Description
There are the two options for contacts 'Contact Form: Show/Hide' show_email_form and 'Custom Reply: No/Yes' custom_reply. These are available once globally for the component and once individually for each contact. Problems are:
- The contacts individual setting for 'Custom Reply' is ignored.
- The 'Contact Form: Hide' prevents the API from sending Joomla email.
- If the Joomla email should not be send by configuration, the API returns 500 internal error.
Better return something like 422 Unprocessable Content?
What happened?
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Ensure the default: Components > Contacts > Contacts > Options > Form
- > Contact Form: Show
- > Custom Reply: No
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Create a contact, linked to user
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Ensure the contacts default settings:
- Form > Contact Form: Use Global (Show)
- Form > Custom Reply: Use Global (No)
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Create menu item 'Single contact' with this contact
4a. Open site and send email with the contact form
4b. Send email with API /v1/contacts/form/ID
- Global configure contact form to hide: Components > Contacts > Contacts > Options > Form > Contact Form: Hide
6a. Open site contact form
6b. Send email with API /v1/contacts/form/ID
- Set global to show contact form again and global stop contact from sending Joomla email:
- Components > Contacts > Contacts > Options > Form > Contact Form: Show
- Components > Contacts > Contacts > Options > Form > Custom Reply: Yes
8a. Open site and send email with the contact form
8b. Send email with API /v1/contacts/form/ID
- Set individual contact form settings to hide in opposite to global show
- Components > Contacts > Contacts > Options > Form > Contact Form: Show
- Components > Contacts > Your created contact > Contact Form > Hide
10a. Open site and send email with the contact form
- Stop individual contact from sending Joomla email:
- Components > Contacts > Contacts > Options > Form > Custom Reply: No
- Components > Contacts > Your created contact > Contact Form > Contact Form: Show
- Components > Contacts > Your created contact > Contact Form > Custom Reply: No
12a. Open site and send email with the contact form
12b. Send email with API /v1/contacts/form/ID
Version
5.4
Expected result
4a. Email from Joomla is sent from site contact form
4b. Email from Joomla is sent from API
6a. Single Contact Menu doesn't show the email form
6b. Email from Joomla is sent from API
8a. No email is sent from Joomla, email is sent from 3rd-party plugin
8b. No email is sent from Joomla, email is sent from 3rd-party plugin
10a. Single Contact Menu doesn't show the email form
12a. No email is sent from Joomla, email is sent from 3rd-party plugin
12b. No email is sent from Joomla, email is sent from 3rd-party plugin
Actual result
4a. No email sent ✅ Joomla email is sent from site contact form
4b. ❌ API call fails with 500 RuntimeException: Display email form disabled., no email sent from Joomla
6a. ✅ Single Contact Menu doesn't show the email form
6b. ❌ API call fails with 500 RuntimeException: Display email form disabled., no email sent from Joomla. Hiding the contact form is unrelated to sending an email (were we have the other option 'Custom Reply'), right?
8a. ✅ No email is sent from Joomla (email from 3rd-party plugin isn't tested)
8b. ❌ API call fails with 500 RuntimeException: Display email form disabled., no email sent from Joomla
10a. ❌ Single Contact Menu shows the email form
12a. ❌ Single Contact Menu sends Joomla email
12b. ❌ API call sends Joomla email
System Information
Tested with JBT and 5.4.7-dev
Additional Comments
- Found in testing #47819
- Workaround to get the API call working: set 'Contact Form: Show' for the individual contact
joomla-cms-bot
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When you linked the contact to the user did you also add the email address to the contact or did you assume that it would be picked up from the user table?
I have tested 4a on both joomla 5.4 and 6.1
In both cases an email was sent and received
In both cases an email was sent and received
Thank you for your retest. I did a quick retest of 4a with my 6.1.2-dev instance and yes, I received an email too; I have to check my 5.4.7-dev installation what is the difference sometimes later
@brianteeman I was a bit too quick last week. I have now re-tested the issue and rewritten the description, including several additional failing test cases. Thank you.
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The 'Contact Form: Hide' prevents the API from sending Joomla email.
when contact form: hide you can't send an email from the web so why should you be able to do it from the API?
The 'Contact Form: Hide' prevents the API from sending Joomla email.
when contact form: hide you can't send an email from the web so why should you be able to do it from the API?
Not being able to send an email from the site when the form is hidden is only a secondary effect. For me, this option controls only the visibility of the form.
For the API, form visibility is not required to send an email. I would also assume that calling this API endpoint implies the intention to send an email.
The only way we have to control if an email is sent to a contact is to disable the form so I do not share your assumption.
For example the magazine site has a contact for each author so it can display the authors articles but the form is not enabled as we would not want them to get email
When you linked the contact to the user did you also add the email address to the contact or did you assume that it would be picked up from the user table?