No Code Attached Yet
avatar PhilippSPOTTERON
PhilippSPOTTERON
29 Aug 2023

Steps to reproduce the issue

Login with Administrator account (not super administrator)
Edit startpage article
Click save & close

500 Error

KExceptionError | Fatal Error [500]
Error: Maximum execution time of 30 seconds exceeded
.../libraries/vendor/joomla/string/src/phputf8/mbstring/core.php:94

89 * @return mixed string or FALSE if failure
90 * @Package utf8
91 */
92 function utf8_substr($str, $offset, $length = FALSE){
93 if ( $length === FALSE ) {
94 return mb_substr($str, $offset);
95 } else {
96 return mb_substr($str, $offset, $length);
97 }
98 }
99

Error occurs both with frontend editing and backend regular article editing.

Super Admin Account works and has no error.
Administrator accounts can save other articles without error.

Expected result

Saving

Actual result

KExceptionError | Fatal Error [500]
Error: Maximum execution time of 30 seconds exceeded
.../libraries/vendor/joomla/string/src/phputf8/mbstring/core.php:94

89 * @return mixed string or FALSE if failure
90 * @Package utf8
91 */
92 function utf8_substr($str, $offset, $length = FALSE){
93 if ( $length === FALSE ) {
94 return mb_substr($str, $offset);
95 } else {
96 return mb_substr($str, $offset, $length);
97 }
98 }
99

System information (as much as possible)

Joomla: 4.3.4
PHP 7.4.30
MySQLi 10.1.48-MariaDB-0ubuntu0.18.04.1
Caching Disabled
Gzip Disabled

Additional comments

Votes

# of Users Experiencing Issue
1/1
Average Importance Score
5.00

avatar PhilippSPOTTERON PhilippSPOTTERON - open - 29 Aug 2023
avatar PhilippSPOTTERON PhilippSPOTTERON - change - 29 Aug 2023
Labels Removed: ?
avatar joomla-cms-bot joomla-cms-bot - change - 29 Aug 2023
Labels Added: No Code Attached Yet
avatar joomla-cms-bot joomla-cms-bot - labeled - 29 Aug 2023
avatar PhilippSPOTTERON PhilippSPOTTERON - change - 29 Aug 2023
The description was changed
avatar PhilippSPOTTERON PhilippSPOTTERON - edited - 29 Aug 2023
avatar brianteeman
brianteeman - comment - 29 Aug 2023

any error message beginning with K refers to the 3rd party koowa library

avatar richard67
richard67 - comment - 29 Aug 2023

@PhilippSPOTTERON If you (temporarily) switch on debug system in global configuration, you should get a stack trace when the error happens? Is that the case? If so, please post the stack trace here (copy of the text or screenshot).

avatar PhilippSPOTTERON
PhilippSPOTTERON - comment - 29 Aug 2023

I only get this error:

image

(Debug is on in global config)

avatar richard67
richard67 - comment - 2 Sep 2023

@PhilippSPOTTERON It seems this Koowa thing breaks debugging or showing the stack trace, or you have switched on debug language and not debug system, or you use a non-core template which does that.

avatar brianteeman
brianteeman - comment - 22 Mar 2024

after 7 months is there really any point in this staying open

avatar Quy Quy - change - 22 Mar 2024
Status New Closed
Closed_Date 0000-00-00 00:00:00 2024-03-22 23:48:34
Closed_By Quy
avatar Quy Quy - close - 22 Mar 2024

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