[#36745] - Media module doesn't display images after upload
- Closed
- 30 Jan 2022
- Medium
- Build: 4.0.6
- # 36745
Steps to reproduce the issue
Go to the Images module
Upload an image
It will show up once -- sometimes
but notice that other priorly uploaded images do not display anymore.
Also if close image module and return, the last uploaded images won't show anymore too.
Expected result
Show all images uploaded now and before
Actual result
no images gets displayed
see this video: https://recordit.co/CpmzcoOXgL
System information (as much as possible)
Joomla 4 version 4.0.6
Joomla is running side a Docker container
Additional comments
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joomla-cms-bot
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You are talking about the media manager, not an image module. I can't reproduce the problem, but I don't have a Docker container. Can you please check the browser console for errors or blocked content? You can also try deleting browser cache and another browser.
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I have tried already clearing the cache on all three browsers to no avail, namely Edge, Chrome, Safari.
Yup, the console says:
Uncaught SyntaxError: Unexpected token < in JSON at position 0 at JSON.parse (<anonymous>) at onSuccess (media-manager.min.js?0b09178863807435515ca0fbe2f2bcb351159642:1:110463) at XMLHttpRequest.o.onreadystatechange (core.min.js?17121a112ecec3d656efe5c5f493429c9acf2179:1:6186)
Let me know if you know what's going on.
Done. If there's a location that I can go to fetch you the Joomla debug logs in an Ubuntu 18.04 (Dockerized) please advise.
Please see the result in the attached short video.
https://recordit.co/5bpgp1gFpz
Uncaught SyntaxError: Unexpected token < in JSON at position 0 at JSON.parse (<anonymous>) at onSuccess (media-manager.js?0b09178863807435515ca0fbe2f2bcb351159642:9807:45) at XMLHttpRequest.xhr.onreadystatechange (core.js?17121a112ecec3d656efe5c5f493429c9acf2179:712:34)
Are there other images in the images directory? Can you backup/clear the images directory and upload an image? This to determine if there is a corrupt image affecting the listing of images.
@Quy By following your suggestion, I was able to regain image upload functionality. Because I use Xen Orchestra and XCP-NG, I was able to take a snapshot prior to deleting all images.
https://recordit.co/JORJXRXBGL. Proof that the site is able to upload images again.
Now I have to restore the website, is there a way to find out which image is the offending image?
Sorry I don’t know a quick way to find the culprit. Please try uploading via FTP or your hosting control panel 5 to 10 images at a time and browse the Media Manager. When the issue arises, then you can narrow down the offending image in the batch.
| Status | New | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2022-01-30 22:40:39 |
| Closed_By | ⇒ | Quy |
@okynnor I have checked, I haven't faced any issue, I am able to see the photos, can you please reinstall and check again, thanks :)