[#35060] - Some pdf files don't upload
- Closed
- 8 Aug 2021
- Urgent
- Build: 3.9.28
- # 35060
Steps to reproduce the issue
Go into Media and click to upload a file, eg: doh-2021-covid-regs-amdt13.pdf
When you try to upload the attached file (from https://www.health-ni.gov.uk/publications/health-protection-coronavirus-restrictions-regulations-northern-ireland-2021) then joomla gives a 403 response.
Some pdf files upload ok, others don't. I can't see what the difference is between those that upload ok and those that fail.
Expected result
pdf file is uploaded
Actual result
upload is rejected with a 403 status
System information (as much as possible)
Joomla 3.9.28 on a hosted service provided by Krystal Hosting.
Additional comments
The upload of the above file works ok on my joomla 3.9.14 instance on my windows pc.
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joomla-cms-bot
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@brianteeman thanks for that - I think you're right. I updated my local instance to 3.9.28 and it works there ok.
I'll look into the issue a bit more on the hosting side to try and find the root of the problem.
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/35060.
Quy
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@brianteeman - it wasn't a joomla problem after all, but some security rules on the hosting service that had got a bit overzealous, and which the hosting company has now fixed.
Actually I should have realised it wasn't joomla because it was showing the 403 error on a page which referenced the LiteSpeed web server, so the requests weren't actually making it through to joomla, but were being rejected at the web server.
Hence I'm closing this ticket - apologies for the false alarm.
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/35060.
Thanks for reporting back.
alikon
- | Status | New | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2021-08-08 17:12:50 |
| Closed_By | ⇒ | alikon | |
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Please see #16238
(note it works fine on my sites with scalahosting)