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avatar cheshirealan
cheshirealan
24 Sep 2017

Steps to reproduce the issue

All email sending from site or admin fail with http 500 except for system generated emails to notify me of changes to Global Config.

It doesn't matter whether I configure via PHP Mailer/Sendmail/SMTP - all fail.

ACYmailing has separate SMTP connection to eeMail and that works fine for newletters.

Expected result

Emails sent

Actual result

http 500

System information (as much as possible)

See Joomla Forum https://forum.joomla.org/viewtopic.php?f=710&t=954994 for full thread on the issue and attempts to fix it. Includes diagnostics

Additional comments

avatar cheshirealan cheshirealan - open - 24 Sep 2017
avatar joomla-cms-bot joomla-cms-bot - labeled - 24 Sep 2017
avatar wojsmol
wojsmol - comment - 24 Sep 2017

cc @dgt41 Please look at this if you have time. I try solve this on forum but no luck. IMHO issue is at lest partly related to js.

avatar franz-wohlkoenig franz-wohlkoenig - change - 24 Sep 2017
Priority Urgent Medium
avatar franz-wohlkoenig franz-wohlkoenig - change - 24 Sep 2017
Status New Discussion
avatar tonypartridge
tonypartridge - comment - 24 Sep 2017

Can you enable Joomla! Debug and max error reporting and try again? Do you see a error message?

avatar cheshirealan
cheshirealan - comment - 24 Sep 2017

This was all tried and documented in the forum post. Error no longer shows on screen but firebug shows Jason parsing issue as response is empty.

avatar cheshirealan
cheshirealan - comment - 24 Sep 2017

Json. Auto spell check lol

avatar tonypartridge
tonypartridge - comment - 24 Sep 2017

Can you send me super user logins to tony at xws dot Im and I'll take a deeper look.

avatar sozzled
sozzled - comment - 24 Sep 2017

@cheshirealan , please explain how the admin site sends email when someone changes the Global Settings. Also see my reply on your forum topic.

avatar AMurray2016
AMurray2016 - comment - 25 Sep 2017

@sozzled, it's probably NOT joomla doing that but Akeeba Admin tools (as one example), I know that does send alerts to any config changes made.


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18096.

avatar cheshirealan
cheshirealan - comment - 25 Sep 2017

Correct, the emails are sent by Admin Tools Pro.

avatar tonypartridge
tonypartridge - comment - 25 Sep 2017

So you are saying admin tools pro can send email, but Joomla! User manager cannot?

avatar tonypartridge
tonypartridge - comment - 25 Sep 2017

Ok, so I found a link to your site and ran a test registration. Firstly on login you have a plugin controlling the login button given it has a count down.

Then on register you are using AcyMailing on the form.

Can you disable all acymailing forms and the plugin controlling the count down timer for login?

And test again, also look for an error_log file in your joomla! Root.

avatar cheshirealan
cheshirealan - comment - 25 Sep 2017

Correct

Its not just the user manager. The full list of emails so far that fail are:

  • Emails sent to user when they register
  • Forgotten password
  • Forgotten username
  • Contacts emails
  • Extensions that use standard mail facility e.g. Membership Pro

ACYMailing has its own SMTP configuration and that works.

Just setting up super user for you Tony.

avatar cheshirealan
cheshirealan - comment - 25 Sep 2017

Tony

I have added Super User access to the user you created however I need to email you a special url to login.

avatar cheshirealan
cheshirealan - comment - 25 Sep 2017

Guys - I have found the source of the issue.

ACYMailing - it has an override feature to enable formatting of emails such as the ones regarding forgotten password.. I have disabled it and emails are now sending. I will contact ACYMailing for assistance.

avatar tonypartridge
tonypartridge - comment - 25 Sep 2017

Good Detective work, and thanks handy to know for the future. This can now be closed.

avatar franz-wohlkoenig
franz-wohlkoenig - comment - 25 Sep 2017

@cheshirealan as this is not an Core-issue can you please close this issue?

avatar franz-wohlkoenig franz-wohlkoenig - change - 25 Sep 2017
Status Discussion Information Required
avatar cheshirealan cheshirealan - change - 25 Sep 2017
Status Information Required Closed
Closed_Date 0000-00-00 00:00:00 2017-09-25 13:42:12
Closed_By cheshirealan
avatar cheshirealan cheshirealan - close - 25 Sep 2017

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