[#9536] - [com_contact] After Auto-Update 3.4.8 to 3.5.0 contact form is not rendered anymore
- Closed
- 6 Apr 2016
- Low
- Build: master
- # 9536
(Warning: I have no idea of the code.)
Steps to reproduce the issue
I used the Joomla update to update from 3.4.8 to 3.5.0.
Expected result
Happy face. ;)
Actual result
All is well but the contact page.
I have a menu item contact/imprint that is of type single contact. I have linked that to one contact (me).
The contact has been created over components > contacts. (not now, years ago)
After testing the website, the contact page only shows the "content" but not the header, navi, footer, layout etc.
The html source code starts with
"<div class="contact" itemscope itemtype="http://schema.org/Person">"
and ends with
<legend>Eine E-Mail senden</legend>
(it's German)
I replaced the folder com_contact (3.5.0) with the backup com_contact (3.4.8) and everything was fine again.
I downloaded the upgrade package Joomla_3.5.0-Stable-Update_Package and unzipped it.
Then I replaced the old com_contact files one by one with the new ones.
I could narrow it down to \components\com_contact\views\contact\tmpl\default_form.php
If I replace that, the page is again broken.
System information (as much as possible)
SunOS 5.10 Generic_142901-13 i86pc
MySQL 5.5.47
DB utf8_general_ci
PHP-Version 5.5.33
Webserver Apache/2.2.31 (Unix)
Additional comments
Since the files look totally different I have no idea why the old one works.
First screenshot -> broken
Second screenshot -> okay
Hmm.... protostar works. Although looks totally different. Is it possible that a template has a problem with Joomla 3.x that did not occur until 3.5.0? I will google into that... :-(
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9536.
Hi All,
I have the same problem that after the upgrade from 3.4.8 to 3.5.0 contact form stopped to work. I mean it's a blank screen in Firefox and same in Internet Explorer. Basically I'm getting server error HTTP 500.
I have changed the template for this menu to protostar - default, but still doesn't work. I have cleared all cache from the browser to avoid some caching and even used another PC, but no luck. It looks like some issue with 3.5.0 indeed. Can you help?
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9536.
Hi again,
I have replaced directory /httpdocs/components/com_contact/ with version from 3.4.8 and it works without issues for now. So I'm running semi 3.5.0 now, but if there would be a correct answer to this I would appreciate. I might do a comparison of code as well and will let you know if will find something.
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9536.
@brianteeman: It seems that my template could be outdated. It did work until know but maybe an old version of the template is the reason. I am going to install a new version of my template in the next few days and check if that fixes the problem.
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9536.
com_contact form works fine with my template on 3.5
Bear
On 3/31/2016 15:49, TinoJ wrote:
@brianteeman https://github.com/brianteeman: It seems that my
template could be outdated. It did work until know but maybe an old
version of the template is the reason. I am going to install a new
version of my template in the next few days and check if that fixes
the problem.
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#9536 (comment)
Temporarily enable error reporting in Joomla Global configuration to see if some PHP notice or warning gets printed (or check your error log file but this would more difficult to read)
I am closing this at this time as an issue with a third party template. If more information is provided to replicate the issue with one of the core templates it can always be reopened
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9536.
| Status | New | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2016-04-06 10:57:47 |
| Closed_By | ⇒ | brianteeman |
Hi @brianteeman, I just finished updating and testing my template. I can confirm that the template did need an update. It just worked until 3.4.8. Pure luck, I would say. So your hint to find the cause was just brilliant. Thank you for your help.
Best, Tino
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9536.
Glad to have helped
I cannot confirm this. I would "guess" it is either an issue with your template - can be confirmed by seeing if it works correctly using the protostar template OR a plugin that you have installed that is misbehaving
This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9536.