?
avatar franzpeter
franzpeter
9 Sep 2015

Steps to reproduce the issue

It is difficult to describe it, but trying to do so. I have two websites. Both did run with Joomla 3.4.3. One did update without any problem by using Joomla update. The other one did start the update and after some time did show an eror message 504, Nginx timeout. But both pages do use Nginx.

Expected result

Update works without blank page or error message.

Actual result

For one page it works, for the other one did fail. I had to use the update package there. I did see a message telling error 504 Nginx timeout.

System information (as much as possible)

Debian Linux
DB version: 5.5.43
PHP 5.4.41
cgi-fcgi

Additional comments

avatar franzpeter franzpeter - open - 9 Sep 2015
avatar brianteeman
brianteeman - comment - 9 Sep 2015

I have the same problem from one site ground server but not the others. I
have raised a support ticket with them and will post back what they report
On 9 Sep 2015 10:55 am, "franzpeter" notifications@github.com wrote:

Steps to reproduce the issue

It is difficult to describe it, but trying to do so. I have two websites.
Both did run with Joomla 3.4.3. One did update without any problem by using
Joomla update. The other one did start the update and after some time did
show an eror message 504, Nginx timeout. But both pages do use Nginx.
Expected result

Update works without blank page or error message.
Actual result

For one page it works, for the other one did fail. I had to use the update
package there. I did see a message telling error 504 Nginx timeout.
System information (as much as possible)

Debian Linux
DB version: 5.5.43
PHP 5.4.41
cgi-fcgi
Additional comments


Reply to this email directly or view it on GitHub
#7842.

avatar Kubik-Rubik
Kubik-Rubik - comment - 9 Sep 2015

@brianteeman Ask them to increase the timeout parameters in the configuration files (http://www.nginxtips.com/504-gateway-time-out-using-nginx/).

avatar brianteeman
brianteeman - comment - 9 Sep 2015

Siteground have resolved the issue for me

I have managed to recreate the problem on my end. It was produced because the server was unable to resolve joomla.org properly, so I have consulted with our system administrators who managed to resolve the problem and now that functionality is working properly.

avatar franzpeter
franzpeter - comment - 9 Sep 2015

Yes, of course it is possible to increase the timeout. But what I do not understand is, that we have a progress bar inside the update procedure. Well I think it did the complete update but the text which says: installation was successful or the process, which does call that seems to produce that problem. Could the using of header('X-Accel-Buffering: no'); inside the updater solve that problem without changing the configuration files? Not every provider is nice like the siteground people.
Just as suggestion.


This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/7842.

avatar brianteeman
brianteeman - comment - 9 Sep 2015

Siteground stated

The problem was caused by a program called "named" which is a linux application and is connected to handling DNS, so we only needed to restart the said service in order to resolve the problem

Nothing to do with the gateway timeout parameters @Kubik-Rubik

avatar brianteeman
brianteeman - comment - 9 Sep 2015

@franzpeter the problem i was experiencing was BEFORE the progress bar starts

avatar franzpeter
franzpeter - comment - 9 Sep 2015

Nginx seems to have its own life. Sometimes it occurs before progressbar start, in my case after progress bar finished.


This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/7842.

avatar brianteeman
brianteeman - comment - 28 Jan 2016

I am going to close this at this time - not sure if there is anything that joomla can do about this


This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/7842.

avatar brianteeman brianteeman - change - 28 Jan 2016
Status New Closed
Closed_Date 0000-00-00 00:00:00 2016-01-28 12:11:43
Closed_By brianteeman
avatar brianteeman brianteeman - close - 28 Jan 2016

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