No Code Attached Yet
avatar Sulpher
Sulpher
30 Sep 2025

Problem identified

If Send Mail setting is disabled in Global Options, then Privacy Tool Suite is no longer functioning.
There is a message on the front-end:

We're sorry, you can't submit an information request at this time.
In the same time, No NEW button appears in Administrator Panel.

Image

It was 2 days full-time quest for me :-(
I made migration from Joomla 3 to Joomla 5 and thereby made copy of the site and disabled Send Mail option to avoid users get any notifications during the working process.
When Privacy Tool stopped working correctly, I thought about incorrect migration or permissions issue.
I had to create many copies of the site and play with different scenarios to understand the reason! And though about starting the whole changes with migration from scratch again.
It is time consuming process and I found the reason just accidentally while basically I thought it is a bug.

Proposed solution

The functionality of import/export shouldn't be limited. A user just can get a typical message about disabled Mail function as we get during the registration / any sending of messages at e-mail.

Alternatively, a message can be displayed like "Privacy Tool Suite needs Send Mail setting to be enabled to get working correctly". By other words, the user should understand connection between Privacy Tool Suite and Send Mail option.

avatar Sulpher Sulpher - open - 30 Sep 2025
avatar joomla-cms-bot joomla-cms-bot - change - 30 Sep 2025
Labels Added: No Code Attached Yet
avatar joomla-cms-bot joomla-cms-bot - labeled - 30 Sep 2025
avatar Sulpher Sulpher - change - 30 Sep 2025
Title
Privacy Tool Suite does not working if Send Mail parameter disabled. No notification
Privacy Tool Suite does not working if Send Mail parameter disabled
avatar Sulpher Sulpher - edited - 30 Sep 2025
avatar Sulpher Sulpher - change - 30 Sep 2025
The description was changed
avatar Sulpher Sulpher - edited - 30 Sep 2025
avatar Sulpher Sulpher - change - 30 Sep 2025
The description was changed
avatar Sulpher Sulpher - edited - 30 Sep 2025
avatar brianteeman
brianteeman - comment - 8 Oct 2025

Confirmed. The code says "requests can only be created if mail sending is enabled"

Image

I agree it would be better if this was displayed on the screen and not buried in the code. I will see if I can create a PR for this

avatar Sulpher
Sulpher - comment - 8 Oct 2025

Thank you, @brianteeman.

avatar brianteeman
brianteeman - comment - 8 Oct 2025

see #46254

avatar richard67
richard67 - comment - 8 Oct 2025

Closing as having a pull request. Please test #46254 . Thanks in advance.

avatar richard67 richard67 - change - 8 Oct 2025
Status New Closed
Closed_Date 0000-00-00 00:00:00 2025-10-08 12:26:37
Closed_By richard67
avatar richard67 richard67 - close - 8 Oct 2025
avatar richard67
richard67 - comment - 8 Oct 2025

New PR is #46256 , this time for 5.4-dev. Please test. Thanks in advance.

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