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avatar Flocke28
Flocke28
19 Feb 2025

Steps to reproduce the issue

I updated J4 to J5 with th update file

Expected result

Admin template is showing icons

Actual result

Get blank place holders instead icons

System information (as much as possible)

j5.2.4

Joomla_5.2.4-Stable-Update_Package.zip

Additional comments

avatar Flocke28 Flocke28 - open - 19 Feb 2025
avatar joomla-cms-bot joomla-cms-bot - change - 19 Feb 2025
Labels Added: No Code Attached Yet
avatar joomla-cms-bot joomla-cms-bot - labeled - 19 Feb 2025
avatar Flocke28 Flocke28 - change - 19 Feb 2025
The description was changed
avatar Flocke28 Flocke28 - edited - 19 Feb 2025
avatar richard67
richard67 - comment - 19 Feb 2025

@Flocke28 How have you updated? Have you used the Joomla Update Component to upload & update the package? Or have you just uploaded and unzipped the package?

avatar richard67 richard67 - change - 19 Feb 2025
Labels Added: Information Required
avatar richard67 richard67 - labeled - 19 Feb 2025
avatar Flocke28
Flocke28 - comment - 19 Feb 2025

Yes. I use the update component in j4 and uploaded the file.

avatar richard67
richard67 - comment - 19 Feb 2025

Yes. I use the update component in j4 and uploaded the file.

@Flocke28 And from which 4.4 version did you exactly update? 4.4.10? Or older?

avatar Flocke28
Flocke28 - comment - 19 Feb 2025

Before I uploaded the file I use the internal update to update to the last J4 release and updated all extensions

avatar richard67
richard67 - comment - 19 Feb 2025

Have you tried to clear browser cache? Have you tried different browsers?

avatar richard67
richard67 - comment - 19 Feb 2025

P.S.: And does your site use a CDN? Or a 3rd party component which tries to optimize js and css, like e.g. "JCH Optimize"?

avatar Flocke28
Flocke28 - comment - 19 Feb 2025

I tried different browsers on my ipad like chrome i never used the website before.. its not a browser chache issue

avatar richard67
richard67 - comment - 19 Feb 2025

Hmm, would be good to see the content of the administrator/logs/joomla_update.php log for that update. We could see then if the update was complete or if something failed.

avatar Flocke28
Flocke28 - comment - 19 Feb 2025

no errors found

avatar richard67
richard67 - comment - 19 Feb 2025

Yes, the log files looks ok, no issues, updates were complete.

Your template is the original Atum? Or have you created a child template and are using that?

If no child template, then I have no idea.

avatar Flocke28
Flocke28 - comment - 19 Feb 2025

Its all from your upgrade file.. i didnt changed anything

avatar richard67 richard67 - change - 19 Feb 2025
Labels Removed: Information Required
avatar richard67 richard67 - unlabeled - 19 Feb 2025
avatar brianteeman
brianteeman - comment - 19 Feb 2025
avatar Flocke28
Flocke28 - comment - 19 Feb 2025

Nope.. i deleted all and renemed to .txt. Still no icons. Sorry

avatar brianteeman
brianteeman - comment - 19 Feb 2025

The error message in your browser console shows that the files are present and being loaded but the server is preventing them being displayed due to an encoding error.

If there is no htaccess file then it can only be a server issue that you will need to resolve with your web host

avatar Flocke28
Flocke28 - comment - 19 Feb 2025

Ionos / 1&1 and the largest host in europe.. i dont think thats an host problem.

avatar Flocke28
Flocke28 - comment - 19 Feb 2025

Did you changed something? Now the icons are visible

avatar brianteeman
brianteeman - comment - 19 Feb 2025

no i didnt change anything. I have heard that with some hosts it can take 30 minutes or more for changes in htaccess to take effect

avatar brianteeman
brianteeman - comment - 19 Feb 2025

can be closed

avatar QuyTon QuyTon - change - 19 Feb 2025
Status New Closed
Closed_Date 0000-00-00 00:00:00 2025-02-19 22:34:27
Closed_By QuyTon
avatar QuyTon QuyTon - close - 19 Feb 2025

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