No Code Attached Yet Information Required bug Guided Tours
avatar trogladyte
trogladyte
21 Oct 2024

Steps to reproduce the issue

Install new 5.2 installation. Open up backend/administrator.

Expected result

To be able to edit.

Actual result

VIDEO ON LOOM: https://www.loom.com/share/188f18f3bc8e ... 9af772783c

System information (as much as possible)

FPA at https://forum.joomla.org/viewtopic.php?f=834&t=1012790&e=1&view=unread#p3733254

Additional comments

For upgrades, I found that some sites I had altered the .htaccess file using the automated process in JCH Optimize. Removing the lines inserted by JCH fixed the site. However, for new installs, the only way to overcome this is to go into PHPMyAdmin and set this guide/tour to "0" to turn it off.

avatar trogladyte trogladyte - open - 21 Oct 2024
avatar trogladyte trogladyte - change - 21 Oct 2024
Labels Removed: ?
avatar joomla-cms-bot joomla-cms-bot - change - 21 Oct 2024
Labels Added: No Code Attached Yet
avatar joomla-cms-bot joomla-cms-bot - labeled - 21 Oct 2024
avatar trogladyte
trogladyte - comment - 21 Oct 2024
avatar trogladyte trogladyte - change - 21 Oct 2024
The description was changed
avatar trogladyte trogladyte - edited - 21 Oct 2024
avatar Webdongle
Webdongle - comment - 21 Oct 2024

If jch optimize is causing problems with updates then the problem is with the extension not a Joomla issue
So before you update
Disable it
Clear cache
Remove it's code from the .htaccess


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/44328.

avatar trogladyte
trogladyte - comment - 21 Oct 2024

@Webdongle - that's only if it's an upgrade. It's also doing it for brand new 5.2 installs without JCH installed (no thing extra installed).


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/44328.

avatar Quy Quy - change - 22 Oct 2024
Labels Added: Guided Tours
avatar Quy Quy - labeled - 22 Oct 2024
avatar Kubik-Rubik
Kubik-Rubik - comment - 24 Oct 2024

This happens if the corresponding Guided Tours component (com_guidedtours) has been disabled manually before the upgrade to Joomla! 5.2 by the user since the request in the modal window triggered by the plugin goes directly to the component, and the system returns a 404 status error:

Image

Either the plugin should handle this request to hide the modal window or a check must be added to determine whether the component is enabled. If not, it must be enabled automatically during the update process.

avatar trogladyte
trogladyte - comment - 26 Oct 2024

I had to do another install yesterday. Just went into PHPMyAdmin and turned off the last entry under guided tours before logging into the Joomla Admin. A repair/work-around to the issue, but not a fix.


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/44328.

avatar brianteeman
brianteeman - comment - 25 Nov 2024

Unable to replicate this on a clean install

avatar Quy Quy - change - 25 Nov 2024
Labels Added: Information Required
avatar Quy Quy - labeled - 25 Nov 2024
avatar obuisard
obuisard - comment - 26 Nov 2024

This usually happens when the component is disabled but not the plugin.

avatar trogladyte
trogladyte - comment - 27 Nov 2024

It happens on a brand-new, out-of-the-box install. It happens to me every time and the only way out of the loop is to go into PHPMyAdmin and unpublish the tour.

avatar brianteeman
brianteeman - comment - 27 Nov 2024

tried again and still cannot replicate this on a clean install

avatar Hackwar Hackwar - change - 28 Nov 2024
Labels Added: bug
avatar Hackwar Hackwar - labeled - 28 Nov 2024
avatar SniperSister
SniperSister - comment - 10 Jan 2025

Check that the $live_site variable in the configuration.php is correct or empty. The guided tours in 5.2 has an autostarting-tour, kicking off on the admin dashboard. When the tour starts, the start URL (which is domain.tld/administrator/index.php) is compared with the current URL. The start URL however takes the live_site variable into account, so if that one is not correct, you might end up in a loop.


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/44328.

avatar trogladyte
trogladyte - comment - 10 Jan 2025

I never add anything to $live_site.

Add a Comment

Login with GitHub to post a comment