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avatar akjagetia
akjagetia
17 Sep 2014

Steps to reproduce the issue

Go to Menu manager in Administration section in Joomla 3.3.3 version. Then go to Adding a new menuitem to Main menu. It does not load the form and throw 505 internal server error.

Expected result

Should allow adding a new menu.

Actual result

Getting 500 error.

System information (as much as possible)

Joomla 3.3.3 version with mysql database on windows hosting.

Additional comments

I tried to find the error and investigated that it is not able to download the Item.xml form in the model item.php near 530-540.

avatar akjagetia akjagetia - open - 17 Sep 2014
avatar roland-d
roland-d - comment - 17 Sep 2014

This sounds like a server misconfiguration. I cannot reproduce the issue here.

avatar Bakual
Bakual - comment - 17 Sep 2014

Can you post the exact error message? A 500 "internal server error" usually means a "Fatal Error" occured and PHP stopped the script for some reason. The reason should be logged in an error log file.

avatar akjagetia
akjagetia - comment - 18 Sep 2014

Hi Roland-d and Bakul,
Here is the exact error message:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Thanks,
Ankit

This comment was created with the J!Tracker Application at http://issues.joomla.org/.

avatar akjagetia
akjagetia - comment - 18 Sep 2014

Hi All,

Thanks for your support. Its working now. It was server misconfiguration. I selected Fast CGI in place of CGI in PHP settings. Now it is resolved.

Thanks,
Ankit

This comment was created with the J!Tracker Application at http://issues.joomla.org/.

avatar zero-24
zero-24 - comment - 18 Sep 2014

Thanks for the update @akjagetia as it was a server misconfiguration i'm closing here.

This comment was created with the J!Tracker Application at http://issues.joomla.org/.

avatar jissues-bot
jissues-bot - comment - 18 Sep 2014

Set to "closed" on behalf of @zero-24 by The JTracker Application at issues.joomla.org

avatar jissues-bot jissues-bot - close - 18 Sep 2014
avatar jissues-bot jissues-bot - close - 18 Sep 2014
avatar zero-24 zero-24 - close - 18 Sep 2014
avatar zero-24 zero-24 - change - 18 Sep 2014
Status New Closed
avatar jissues-bot jissues-bot - change - 18 Sep 2014
Closed_Date 0000-00-00 00:00:00 2014-09-18 03:24:23
avatar zero-24 zero-24 - change - 7 Jul 2015
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