[#42212] - Not able to login
- Closed
- 9 Nov 2023
- Medium
- Build: 4.4.0
- # 42212
Steps to reproduce the issue
- Goto the administrator login page
- fill in your credentials
- press the login button
Expected result
- The user should be logged in and redirected to the dashboard page
Actual result
- The user is not logged in and is returned to / stays on the login page
System information (as much as possible)
- Joomla 4.4.0
- PHP 8.1
max_execution_time 100
memory_limit 256M
post_max_size 32M
upload_max_filesize 32M
Additional comments
I now have like 30+ Joomla 4 websites, and all are updated. I know my login credentials but i can't login
Websites have Akeeba Backup, Admintools and RS-Firewall
- No messages in the developer console from my browser
- Edited configuration to debug and set error reporting to maximum. No messages. It just returns to the login page again.
- Tried several browsers (Chrome, Safari, Firefox and Edge)
- Removed all Cache
- Tried all instructions on https://docs.joomla.org/How_do_you_recover_or_reset_your_admin_password%3F/nl
- Also tried everything on https://www.itoctopus.com/10-reasons-why-youre-not-able-to-login-to-your-joomla-website
For one of the websites i completely rebuild the website and copied all kind of data straight from the database, but it took me a few days of work to get everything running nicely again. I don't want to do this with every website i've updated until now.
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joomla-cms-bot
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Luckily I'm here. To test if this is caused by RSFirewall!, simply unpublish it according to our docs
Had this happen before - iirc check configuration.php and make sure these have no values:
public $live_site = '';
public $cookie_domain = '';
public $cookie_path = '';
Nice that everybody is pointing at 3th party extensions, but i also did some testing yesterday.
I also got a mail from Phil Taylor that he already found a solution
When i reinstall the core files from Joomla everything is fixed.
I did not not excluded any of the extentions, so i do think something went wrong with the update mechanism
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/42212.
Nice that everybody is pointing at 3th party extensions
@edthenet I have only suggested that it COULD be.
When i reinstall the core files from Joomla everything is fixed.
Happy it could be solved. Might be one of the rare cases when the download was not complete. Or has Phil provided any details on what the problem could have been?
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| Status | New | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2023-11-09 14:33:07 |
| Closed_By | ⇒ | Quy |
Closing as no additional details has been provided as requested.
I think it could be caused by RS-Firewall. Have you contacted their support?