No Code Attached Yet Information Required
avatar mlwales
mlwales
8 Sep 2023

Log in from the front-end (assumes there is a Login menu option)
The login page has options to: Forgot Password and Forgot Username.
Choosing either of those asks for your email address and the message:
"Please enter the email address for your account. A verification code will be sent to you. Once you have received the verification code, you will be able to choose a new password for your account."
After entering the email address and clicking on "Submit" results in the message:
"If the email address you entered is registered on this site you will shortly receive an email with a reminder."

Expected result

Receive a message with instructions to reset either password or username.

Actual result

The email is never received in the inbox or spam at the specified email address.
The email provided is the email associated with the user's login account.

System information (as much as possible)

Joomla 4.x.x (actual test was done on 4.3.3 and 4.3.4

Additional comments

avatar mlwales mlwales - open - 8 Sep 2023
avatar mlwales mlwales - change - 8 Sep 2023
Labels Removed: ?
avatar joomla-cms-bot joomla-cms-bot - change - 8 Sep 2023
Labels Added: No Code Attached Yet
avatar joomla-cms-bot joomla-cms-bot - labeled - 8 Sep 2023
avatar Quy
Quy - comment - 26 Sep 2023

Since this is the only report, I assume it is a local issue, otherwise, we would have received many more reports. Have you checked with your hosting provider?

avatar Quy Quy - change - 26 Sep 2023
Labels Added: Information Required
avatar Quy Quy - labeled - 26 Sep 2023
avatar dautrich
dautrich - comment - 28 Sep 2023

@mlwales Did you enter the email address of a superuser. I did that by accident and never got any mail (which maybe is the designed behavior). Subsequently, I entered the email address of a normal, registered user: Everything worked fine.

avatar Quy
Quy - comment - 11 Oct 2023

Closing due to no response and as suggested a possible case for the issue.

avatar Quy Quy - close - 11 Oct 2023
avatar Quy Quy - change - 11 Oct 2023
Status New Closed
Closed_Date 0000-00-00 00:00:00 2023-10-11 01:12:10
Closed_By Quy

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