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avatar KeesZNL
KeesZNL
12 Jul 2023

Steps to reproduce the issue

Several days ago I upgraded a website from J3.10.10 to J4.3.2. For registered users only there are SVG+XLM interactive schemes for work instructions in the J3 site which are not shown in the J4 site. (File not found 404) Those schemes are produced by Visio and exported to SVG.
I checked filetypes as well as the mimetypes (SVG, image/svg+xml, application/svg+xml) in:

  • Server settings
  • Joomla settings
  • JCE settings
    Simulated the error on a different server in a different J4 site. Same error.

Expected result

J3 Scheme

Actual result

J4 Scheme 404

System information (as much as possible)

systeminfo-2023-07-12T10_41_45+02_00.txt

Additional comments

I need those SVG schemes urgently for registered users.
See: https://issues.joomla.org/tracker/joomla-cms/38532

avatar KeesZNL KeesZNL - open - 12 Jul 2023
avatar joomla-cms-bot joomla-cms-bot - change - 12 Jul 2023
Labels Added: No Code Attached Yet
avatar joomla-cms-bot joomla-cms-bot - labeled - 12 Jul 2023
avatar brianteeman
brianteeman - comment - 12 Jul 2023

From the information provided it is not possible to check or help you any further.

It might help if you are able to provide a link

Have you physically checked that the files are on the server?

avatar KeesZNL
KeesZNL - comment - 12 Jul 2023

Sorry Brian, I made two mistakes. So I have to apologize!

  1. The Pre-live site where the error occurs is not residing in its original root folder so the "embed" was pointing to the wrong folder.
  2. I added "svg" in the JCE-profile to Image Manager so its possible to upload svg-files as well.
    So this issue can be dropped.
    However, I did setup a test J4-site to reproduce the errors. In that site I can reproduce the error of #40729, as well i can demonstrate was is going wrong about #38788. If you want to, i will move over the link to one of these issues. Those errors occurs in my "Pre-live" site as well and are disturbing. For privacy reasons I am not allowed to grant you acces to that site.
    Kind regards.

This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/41148.
avatar richard67 richard67 - close - 16 Jul 2023
avatar richard67
richard67 - comment - 16 Jul 2023

@KeesZNL Yes, if you can reproduce the other 2 issues, post there and provide a link. Maybe it helps to come forward with these. Closing here as stated above. Thanks for reporting.

avatar richard67 richard67 - change - 16 Jul 2023
Status New Closed
Closed_Date 0000-00-00 00:00:00 2023-07-16 18:15:22
Closed_By richard67

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