Information Required ?
avatar kamaleshdubey
kamaleshdubey
22 Jan 2021

Steps to reproduce the issue

  1. Upgrade to Joomla 3.9.24.
  2. Perform one of the following tasks from Admin Panel:
    a. De-activate/Unpublish a Module
    b. De-activate/Unpublish an Extension
    c. Install a new Extension
  3. Visit the Website URL on a browser (Edge/Chrome/Firefox/Brave).

We have tried this with the following Modules/Extensions:
i. Phoca Cart - 2.a & 2.b.
ii. Skyline Snow Falling - 2.a & 2.b.
iii. Balbooa Forms - 2.c.

Expected result

The webpage should render correctly.

Actual result

  1. In case of 2.a & 2.b above, the pages where the Module related to the concerned Extension is added, do not load.
  2. In case of 2.c above, only 404 page seems to load (when manually appending an incorrect destination page to the URL).

System information (as much as possible)

PHP Built On Linux uk24.siteground.eu 3.12.18-clouder0 # 1 SMP Tue Oct 9 18:14:47 EEST 2018 x86_64
Database Type mysql
Database Version 5.6.40-84.0-log
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.3.23
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.9.23 Stable [ Amani ] 24-November-2020 15:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36 Edg/87.0.664.75

Additional comments

While searching for pointers online, I came across another user who is facing a similar issue with Breezing Forms here

Regards
Kamalesh.

Votes

# of Users Experiencing Issue
1/1
Average Importance Score
5.00

avatar kamaleshdubey kamaleshdubey - open - 22 Jan 2021
avatar joomla-cms-bot joomla-cms-bot - labeled - 22 Jan 2021
avatar brianteeman
brianteeman - comment - 22 Jan 2021

As you are hosted at siteground have you

  1. cleared there extremely aggressive supercacher
avatar Quy Quy - change - 24 Jan 2021
Labels Added: Information Required
avatar Quy Quy - labeled - 24 Jan 2021
avatar Quy Quy - change - 8 Feb 2021
Status New Closed
Closed_Date 0000-00-00 00:00:00 2021-02-08 21:21:58
Closed_By Quy
avatar Quy Quy - close - 8 Feb 2021
avatar Quy
Quy - comment - 8 Feb 2021

Closing due to no response and possibly a hosting issue.

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