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avatar senolsengul
senolsengul
3 Jun 2020

Steps to reproduce the issue

Hello there,
3.9.19 articles do not open after the update, we get an error message as follows

Errro message: Unclosed string at position: 2784

Expected result

Actual result

System information (as much as possible)

Additional comments

Votes

# of Users Experiencing Issue
0/1
Average Importance Score
3.00

avatar senolsengul senolsengul - open - 3 Jun 2020
avatar joomla-cms-bot joomla-cms-bot - labeled - 3 Jun 2020
avatar frankazoid
frankazoid - comment - 3 Jun 2020

upgraded 6 sites today - have no issues like that


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/29408.

avatar HLeithner
HLeithner - comment - 3 Jun 2020

@senolsengul do you use a content builder or template framework?

avatar richard67
richard67 - comment - 3 Jun 2020

@senolsengul Could you check in "Extensions - Manage - Database" if there are database problems shown? If so: Which? And could you check e.g. with phpMyAdmin the value of column converted or table #__utf8_conversion(replace #__by your table prefix) and report back the result? And of course alsdo answer @HLeithner 's question about page builder or template framework. Thanks in advance.

avatar senolsengul
senolsengul - comment - 3 Jun 2020

The issue is related to the theme used. We have resolved the issue for now.
Problem is resolved when Turn off Javascripts Compress in theme settings

Thanks


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/29408.

avatar richard67
richard67 - comment - 3 Jun 2020

@senolsengul Just to be safe and sure you don't have problems anymore: Could you check in "Extensions - Manage - Database" if there are database problems shown, and report back the result?

avatar jwaisner jwaisner - change - 3 Jun 2020
Priority Urgent Medium
avatar senolsengul
senolsengul - comment - 4 Jun 2020

Thanks @richard67

Database checked and no problem


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/29408.

avatar richard67
richard67 - comment - 4 Jun 2020

@senolsengul So would you say the issue is solved or it is not a Joomla core issue? If so, please close this issue here or ping me here then I can close it for you.

avatar richard67
richard67 - comment - 4 Jun 2020

Meanwhile it turned out in the support forum that it is indeed an issue of the Helix Template's js compression. According to following post in the Joomla Support Forum they are working on a fix: https://forum.joomla.org/viewtopic.php?t=980412&p=3606170#p3606339

avatar richard67 richard67 - close - 4 Jun 2020
avatar richard67
richard67 - comment - 4 Jun 2020

Closing as not a Joomla core issue.

avatar richard67 richard67 - change - 4 Jun 2020
Status New Closed
Closed_Date 0000-00-00 00:00:00 2020-06-04 21:35:11
Closed_By richard67

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