?
avatar rodfarrell
rodfarrell
22 Apr 2020

Steps to reproduce the issue

Log into administrator dashboard as a superuser and select Users > Manage
Select your own account
Type a new password and confirm password
Save

Expected result

Password should have changed

Actual result

Error: Save failed with the following error: The email address you entered is already in use. Please enter another email address.

System information (as much as possible)

Joomla 3.9.18

Additional comments

avatar rodfarrell rodfarrell - open - 22 Apr 2020
avatar joomla-cms-bot joomla-cms-bot - change - 22 Apr 2020
Labels Added: ?
avatar joomla-cms-bot joomla-cms-bot - labeled - 22 Apr 2020
avatar richard67
richard67 - comment - 22 Apr 2020

@rodfarrell Could you check if there is another user who uses the same email address as the super user has? If you have many users, the fastest way would be to look up in tooles like e.g. PhpMyAdmin.

avatar rodfarrell
rodfarrell - comment - 22 Apr 2020

You are correct sir! I wonder how they managed to do that? I've just taken over the site development so maybe the previous developer has done some manual editing of accounts direct to the database. Thank you. Should I mark this as closed?

avatar infograf768 infograf768 - change - 22 Apr 2020
Status New Closed
Closed_Date 0000-00-00 00:00:00 2020-04-22 08:00:35
Closed_By infograf768
avatar infograf768 infograf768 - close - 22 Apr 2020
avatar richard67
richard67 - comment - 22 Apr 2020

@rodfarrell Maybe it was done directly in SQL. Anyway, happy we could solve it.

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