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avatar diolegend
diolegend
16 Mar 2019

Steps to reproduce the issue

Hello Everyone,

I need help with these 2 kinds of problem:

  1. I have two languages which are Italian and English and I created two menus for each (register & login) to get the alias in URL.
    https://www.ingrossoborseonline.com/it/registrati
    https://www.ingrossoborseonline.com/en/register
    ...

When I registered on the website in the Italian version of the webpage which is , I will get the confirmation email and receive something like "https://www.ingrossoborseonline.com/it/component/users/?task=registration.activate&token=f5d455188e4d75c6c21f98f783e35ce8&Itemid=122", the URL will redirect to https://www.ingrossoborseonline.com/it/registratilayout?=complete, so okay, everything going right (a problem will discuss to the part 2), But if I registered with the English version, giving the confirmation URL is "https://www.ingrossoborseonline.com/en/component/users/?task=registration.activate&token=a01453557b8f775895e5cb19576bd781&Itemid=123" with /en which is great, but it will redirect to "https://www.ingrossoborseonline.com/en/registrati" (no sense... Italian and English), so it will get a 404 error, for now, I did a manual redirection to https://www.ingrossoborseonline.com/en/register for resolving this problem and surprisingly get a no English message...

  1. The normal redirection is to https://www.ingrossoborseonline.com/it/ ... t=complete[/b] which I get a JSON message I think it is... same as https://www.ingrossoborseonline.com/en/ ... t-complete

Menu structure:

Thank you to everyone, if it can resolve this big problem...

Expected result

Normal Redirection and normal message with the actual language message.
No white screen.

System information (as much as possible)

 
PHP | Linux webd014.cluster023.gra.hosting.ovh.net 4.14.66-ovh-vps-grsec-zfs-classid #1 SMP Thu Aug 23 15:15:40 CEST 2018 x86_64
Database Type | mysql
Versione database | 5.6.39-log
Collation database | latin1_swedish_ci
Collation connessione database | utf8mb4_general_ci
Versione PHP | 7.2.14
Web Server | Apache
WebServer interfaccia PHP | fpm-fcgi
Versione di Joomla! | Joomla! 3.9.4 Stable [ Amani ] 12-March-2019 15:00 GMT
Versione piattaforma Joomla! | Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.75 Safari/537.36

PHP:

Safe Mode | No
Open basedir | Nessuno
Display Errors | No
Short Open Tags | Sì
Caricamento file | Sì
Magic Quotes | No
Register Globals | No
Output Buffering | Sì
Percorso salvataggio sessione | /tmp
Auto start sessione | 0
XML abilitato | Sì
Zlib abilitato | Sì
ZIP nativo abilitato | Sì
Funzioni disabilitate | _dyuweyrj4,_dyuweyrj4r,dl
Mbstring abilitato | Sì
Iconv disponibile | Sì
Maximum Input Variables | 16000

=============
FOLDER PERMISSSIONS

administrator/components: writable
administrator/language: writable
administrator/language/it-IT: writable
administrator/language/ru-RU: writable
administrator/language/en-GB: writable
administrator/language/de-DE: writable
administrator/language/overrides: writable
administrator/manifests/files: writable
administrator/manifests/libraries: writable
administrator/manifests/packages: writable
administrator/modules: writable
administrator/templates: writable
components: writable
images: writable
images/swmenufree: writable
images/sampledata: writable
images/slider: writable
images/phocadownload: writable
images/slidereng: writable
images/ArtFeatureCarousel2: writable
images/ArtFeatureCarousel: writable
images/jch_optimize_backup_images: writable
images/headers: writable
images/jch-optimize: writable
images/icethumbs: writable
images/aricloudcarousel: writable
images/banners: writable
language: writable
language/it-IT: writable
language/overrides: writable
language/en-GB: writable
libraries: writable
media: writable
modules: writable
plugins: writable
plugins/search: writable
plugins/sampledata: writable
plugins/community: writable
plugins/acymailing: writable
plugins/fields: writable
plugins/xmap: writable
plugins/twofactorauth: writable
plugins/everything_in_everyway: writable
plugins/editors: writable
plugins/system: writable
plugins/jshoppingcheckout: writable
plugins/privacy: writable
plugins/actionlog: writable
plugins/solidres: writable
plugins/finder: writable
plugins/editors-xtd: writable
plugins/extension: writable
plugins/jshoppingmenu: writable
plugins/jshoppingadmin: writable
plugins/jshoppingrouter: writable
plugins/jshopping: writable
plugins/installer: writable
plugins/user: writable
plugins/quickicons: writable
plugins/jshoppingproducts: writable
plugins/ajax: writable
plugins/mijopolls: writable
plugins/jmonitoring: writable
plugins/authentication: writable
plugins/quickicon: writable
plugins/captcha: writable
plugins/content: writable
templates: writable
configuration.php: NOT writable
xxxxxx/cache: writable
log: writable
tmp: writable

avatar diolegend diolegend - open - 16 Mar 2019
avatar joomla-cms-bot joomla-cms-bot - change - 16 Mar 2019
Labels Added: ?
avatar joomla-cms-bot joomla-cms-bot - labeled - 16 Mar 2019
avatar diolegend diolegend - change - 16 Mar 2019
The description was changed
avatar diolegend diolegend - edited - 16 Mar 2019
avatar diolegend diolegend - change - 16 Mar 2019
The description was changed
avatar diolegend diolegend - edited - 16 Mar 2019
avatar franz-wohlkoenig
franz-wohlkoenig - comment - 16 Mar 2019

comment by @infograf768?

avatar franz-wohlkoenig franz-wohlkoenig - change - 16 Mar 2019
Status New Information Required
avatar joomla-cms-bot joomla-cms-bot - edited - 16 Mar 2019
avatar joomla-cms-bot joomla-cms-bot - edited - 16 Mar 2019
avatar infograf768
infograf768 - comment - 16 Mar 2019

Are you using the core multilingual feature?
What are the exact settings for the com_users "New User Account Activation"?
Are you using SEF? htaccess?

The links you posted make no sense to me.
We only get an Itemid in the url when SEF is set to No
Here I have set "New User Account Activation" to "self"

I get when SEF is set to No (here for en-GB)
SITEBASEURL/index.php?option=com_users&task=registration.activate&token=55891c5aea376d296d2d4218295aad19&Itemid=373&lang=en

otherwise we only get a token and the url contains the alias of the registration form menu item.

and when SEF is set to yes with an .htaccess using another language (here fr-FR, default language)
SITEBASEURL/enregistrement-french?task=registration.activate&token=387975b4941d3a6412c97c99727e34ae

in both cases the redirection is correct and message too.

My guess is that your settings are wrong somehow or a third party extension is messing multilingual on your site.
You should get help on the forums.

avatar joomla-cms-bot joomla-cms-bot - change - 16 Mar 2019
Status Information Required Closed
Closed_Date 0000-00-00 00:00:00 2019-03-16 11:09:18
Closed_By joomla-cms-bot
avatar joomla-cms-bot joomla-cms-bot - close - 16 Mar 2019
avatar franz-wohlkoenig franz-wohlkoenig - change - 16 Mar 2019
Closed_Date 2019-03-16 11:09:18 2019-03-16 11:09:19
Closed_By joomla-cms-bot franz-wohlkoenig
avatar joomla-cms-bot
joomla-cms-bot - comment - 16 Mar 2019
avatar franz-wohlkoenig
franz-wohlkoenig - comment - 16 Mar 2019

Thanks @infograf768 for Comment.

As written above please ask on Forum, Issue closed.

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