[#23895] - Blank summary window after upload media image
- Closed
- 19 Feb 2019
- Medium
- Build: master
- # 23895
Steps to reproduce the issue
Uploading any media into contents
Expected result
shows the upload confirmation window with all relevant information
Actual result
only an empty page shown
System information (as much as possible)
Debian 8
Apache2 2.4.10
php 5.6.38
mysql 5.5.59
Joomla 3.9.2
verified file permission, all ok
Additional comments
I've try with others Joomla sites hosted by the same (identical environment) server and all is working fine. Only for this one web site Joomla 3.9.2 appear the blank page (picture 1 below)
Uploading for the second time the same image, obtain the error (duplicate) media window, as expected (picture 2 below)
joomla-cms-bot
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Hi @HLeithner,
I've try to look into php and Apache log but I can not find any useful information.
I've enabled for php (/etc/php5/apache2/php.ini):
error_reporting = E_ALL
Then I've verified if it is hooked log path by executing www.mysite.com/phpinfo.php:
Directive-----------------Local Value-----------------------------------------Master Value
error_log----------------/var/log/apache2/php_errors.log----------------/var/log/apache2/php_errors.log
but uselessly.
I don't know how give you more informations, if you can give me some useful suggestions, I will apply them :-)
Can you show us the content of the file /var/log/apache2/php_errors.log for that given time period that could help analyse the problem.
..I', sorry but /var/log/apache2/php_errors.log stay empty as empty stay /var/log/apache2/error.log
I've set to Joomla log to "developer" and now I can see:
Fatal error: Class 'imagerecycleComponentHelper' not found in /var/www/mysite.it/public_html/administrator/components/com_imagerecycle/helpers/imagerecycle.php on line 254
Disabling all imagerecycle components solve this issue.
Removing imagerecycle does it better!
Many thanks!
| Status | New | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2019-02-19 11:19:32 |
| Closed_By | ⇒ | danjde |
Could you please check the php and apache error log.