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avatar chiemekailo
chiemekailo
7 Dec 2018

Steps to reproduce the issue

Upgrading from 3.8.11 to 3.9, process hung for hours.
Terminated by browser refresh, page goes blank.
All subsequent attempts to log in to backend produces a blank page.
Front end (website) is okay.

Expected result

Successfully log in to administrator backend.
Upgrade to 3.9 (latest)

Actual result

All subsequent attempts to log in to backend produces a blank page.
Front end (website) is okay.

System information (as much as possible)

enabled "$error_reporting = 'development';" in "configuration.php", then backend login attempt produced the following error message...
Fatal error: Class 'JToolbarHelper' not found in /home/appcedar/public_html/administrator/components/com_cpanel/views/cpanel/view.html.php on line 36

Additional comments

I did not backup before started upgrade.
Refreshed in mid-update after much "hanging"..

avatar chiemekailo chiemekailo - open - 7 Dec 2018
avatar joomla-cms-bot joomla-cms-bot - change - 7 Dec 2018
Labels Added: ?
avatar joomla-cms-bot joomla-cms-bot - labeled - 7 Dec 2018
avatar chiemekailo chiemekailo - change - 7 Dec 2018
Status New Closed
Closed_Date 0000-00-00 00:00:00 2018-12-07 04:35:51
Closed_By chiemekailo
avatar chiemekailo
chiemekailo - comment - 7 Dec 2018

Solved the Problem.
I went through all the folders by date and replaced only the ones that were updated at the time (actually only one). And then I could log in again.
Have updated and all is well.

avatar chiemekailo chiemekailo - close - 7 Dec 2018

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