J3 Issue No Code Attached Yet
avatar Chaosxmk
Chaosxmk
7 Nov 2018

Steps to reproduce the issue

  • Log into back-end
  • Navigate around

Expected result

User stays logged in so long as they continue performing actions before session expires

Actual result

Occasionally, user is logged out even when session has yet to expire. No error/warning message is given (ie. Warning! Your session has expired. Please log in again.)

System information (as much as possible)

Setting | Value
PHP Built On | Linux site.ca 3.10.0-714.10.2.lve1.5.19.3.el7.x86_64 #1 SMP Tue Aug 7 21:33:29 EDT 2018 x86_64
Database Type | mysql
Database Version | 5.5.5-10.1.26-MariaDB
Database Collation | utf8_general_ci
Database Connection Collation | utf8mb4_general_ci
PHP Version | 5.6.31
Web Server | LiteSpeed
WebServer to PHP Interface | litespeed
Joomla! Version | Joomla! 3.9.0 Stable [ Amani ] 30-October-2018 14:00 GMT
Joomla! Platform Version | Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3602.2 Safari/537.36
Setting | Value
offline | 0
offline_message | Ce site est en maintenance.<br /> Merci de revenir ultérieurement.
display_offline_message | 1
offline_image | 
sitename | Site name
editor | tinymce
captcha | recaptcha
list_limit | 20
access | 1
debug | 0
debug_lang | 0
dbtype | mysqli
host | xxxxxx
user | xxxxxx
password | xxxxxx
db | xxxxxx
dbprefix | xxxxxx
live_site | 
secret | xxxxxx
gzip | 1
error_reporting | default
helpurl | https://help.joomla.fr/index.php?option=com_help&keyref=Help{major}{minor}:{keyref}
ftp_host | 
ftp_port | 
ftp_user | xxxxxx
ftp_pass | xxxxxx
ftp_root | 
ftp_enable | 0
offset | America/New_York
mailonline | 1
mailer | mail
mailfrom | xxxxxx
fromname | xxxxxx
sendmail | /usr/sbin/sendmail
smtpauth | 0
smtpuser | xxxxxx
smtppass | xxxxxx
smtphost | localhost
smtpsecure | none
smtpport | 25
caching | 0
cache_handler | file
cachetime | 15
cache_platformprefix | 0
MetaDesc | 
MetaKeys | 
MetaTitle | 1
MetaAuthor | 1
MetaVersion | 0
robots | 
sef | 1
sef_rewrite | 1
sef_suffix | 0
unicodeslugs | 0
feed_limit | 10
feed_email | none
log_path | /home/site/domains/site.com/public_html/administrator/logs
tmp_path | /home/site/domains/site.com/public_html/tmp
lifetime | 70
session_handler | database
shared_session | 0
memcache_persist | 1
memcache_compress | 0
memcache_server_host | localhost
memcache_server_port | 11211
memcached_persist | 1
memcached_compress | 0
memcached_server_host | localhost
memcached_server_port | 11211
redis_persist | 1
redis_server_host | localhost
redis_server_port | 6379
redis_server_auth | 
redis_server_db | 0
proxy_enable | 0
proxy_host | 
proxy_port | 
proxy_user | 
proxy_pass | 
massmailoff | 0
replyto | 
replytoname | 
MetaRights | 
sitename_pagetitles | 1
force_ssl | 0
session_memcache_server_host | localhost
session_memcache_server_port | 11211
session_memcached_server_host | localhost
session_memcached_server_port | 11211
session_redis_persist | 1
session_redis_server_host | localhost
session_redis_server_port | 6379
session_redis_server_auth | 
session_redis_server_db | 0
frontediting | 0
cookie_domain | 
cookie_path | 
asset_id | 1
debug_lang_const | 1

Additional comments

This bug has been really bothersome. I can;t pinpoint an exact action that causes it, it just seems to be random. Although, I've noticed I get logged out far more frequently when trying to check for updates/perform updates. Not sure if it's coincidental or related.

avatar Chaosxmk Chaosxmk - open - 7 Nov 2018
avatar joomla-cms-bot joomla-cms-bot - change - 7 Nov 2018
Labels Added: No Code Attached Yet
avatar joomla-cms-bot joomla-cms-bot - labeled - 7 Nov 2018
avatar Chaosxmk Chaosxmk - change - 7 Nov 2018
The description was changed
avatar Chaosxmk Chaosxmk - edited - 7 Nov 2018
avatar brianteeman brianteeman - change - 8 Nov 2018
Labels Added: J3 Issue
avatar brianteeman brianteeman - labeled - 8 Nov 2018
avatar chmst
chmst - comment - 4 Dec 2018

There are several user in the german joomla forum with the same problem.

Here a automatic tranlated post- maybe it conains useful information:

Already since Joomla 3.6 I have the problem that I am logged out again and again, as if a session timeout would take place. This problem occurs meanwhile with three separate Joomla installations, which are separated by quota on the server. All pages are on Joomla 3.9

Example for the error: I write e.g. as admin in the backend texts in a post and click on save. Buff, already I see only the login mask for the backend. And of course the entered text is gone and the post is marked with the black small lock symbol as not closed correctly.

This "logout" can take place during any action, e.g. when I switch from the HTML editor window to the code window or when I click on different functions in the backend, such as a category or a menu, etc. It should therefore not be JCE editor related.

So far this didn't happen so often and I thought that it might be gone with the next Joomla update. But now with Joomla 3.9 it has become so common that I can't work properly anymore!

Translated with www.DeepL.com/Translator


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/22959.

avatar csthomas
csthomas - comment - 4 Dec 2018

You probably have a session race as you are logged as Super User.

You could temporary disable a plugin (you will not be informed about new updates):

  • Quick Icon - Joomla! Update Notification

and check again.

There are more ajax calls that can reset session data, but this is more important.
Another way is to login as a non Super User, then the updates are not checked.

avatar brianteeman
brianteeman - comment - 4 Dec 2018

sounds like there might be an issue with jce not triggering the keepalive. can these users replicate the issue with tinymce

avatar Chaosxmk
Chaosxmk - comment - 7 Dec 2018

Assuming you're referring to editors, I can confirm this occurs (intermittently mind you) with TinyMCE active and no editor.

Even without the plugin Quick Icon - Joomla! Update Notification active, I've still encountered this issue.

avatar Chaosxmk
Chaosxmk - comment - 15 Dec 2018

I've deactivated both plugins that perform update checks, Quick Icon - Joomla! Update Notification and Quick Icon - Joomla! Extensions Updates Notification at the start of the week to see if maybe they were related. Thus far, I haven't experienced any instances of being logged out from valid sessions. Is it possible one of the two (or possibly both) break the session if their respective ajax calls aren't finished?

avatar franz-wohlkoenig franz-wohlkoenig - change - 4 Mar 2019
Status New Discussion
avatar duckpmsf
duckpmsf - comment - 19 Mar 2019

I have the same problema.
I'm using PHP 7.1 and the joomla version is 3.9.4.

Can someone help me regarding this situation?

Regards
Paulo

avatar duckpmsf
duckpmsf - comment - 25 Mar 2019

Hi all,

Can you please help me regarding this subject?

Best Regards
Paulo

avatar franz-wohlkoenig
franz-wohlkoenig - comment - 27 Mar 2019

@duckpmsf it needs a Dev. having Time and Interest to investigate an Issue.

avatar Chaosxmk
Chaosxmk - comment - 27 Mar 2019

The problem is also that the bug is intermittent. Despite opening this issue months ago, since January I have yet to experience it again.

avatar brianteeman
brianteeman - comment - 27 Mar 2019

I would file it down to the magic fairies and move on.

avatar franz-wohlkoenig franz-wohlkoenig - change - 28 Mar 2019
Category com_login
avatar franz-wohlkoenig franz-wohlkoenig - change - 4 Apr 2019
Labels Removed: J3 Issue
avatar franz-wohlkoenig franz-wohlkoenig - unlabeled - 4 Apr 2019
avatar franz-wohlkoenig franz-wohlkoenig - change - 4 Apr 2019
Labels Added: J3 Issue
avatar franz-wohlkoenig franz-wohlkoenig - labeled - 4 Apr 2019
avatar franz-wohlkoenig
franz-wohlkoenig - comment - 23 May 2019

closed as stated above; Issue can always be reopened.

avatar franz-wohlkoenig franz-wohlkoenig - change - 23 May 2019
Status Discussion Closed
Closed_Date 0000-00-00 00:00:00 2019-05-23 03:52:56
Closed_By franz-wohlkoenig
avatar franz-wohlkoenig franz-wohlkoenig - close - 23 May 2019

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