?
avatar AMurray2016
AMurray2016
15 Mar 2018

Steps to reproduce the issue

--- Live Hosting ----
On Hosting provider (SiteGround) I go to the PHP selector in cPanel and choose the version PHP 7.2.3 for the specific folder my site is in. Save the setting, then go to www.murraywebs.biz/dev/administrator
Login screen is shown normally.
Login works OK.
Once logged in, it loads an unstyled Isis admin screen, with not all options and links available (no main menu etc).

Same issue on my local PC:
--Localhost--
Using WAMPServer 3.1.1.
Switch PHP to 7.2.x
Restart server etc
Isis template loads with no styling (just black text on white screen)

Expected result

Should load Isis template normally under PHP 7.2.x.

Actual result

No styling. The login screen is normal, but on logging on, the screen turns tot he black text on white screen.

The same issue occurs on my local PC (localhost running WAMPServer 3.1.1). I have PHP 7.15, 7.2.0, 7.2.2 on this system and same issue occurs when any of the PHP 7.2.x versions are selected, so it seems not just my live host.

System information (as much as possible)

This was occurring in Joomla 3.8.5 and 3.8.6

Site Ground Hosting (shared hosting)
PHP 7.2.3
Have a choice of PHP versions:

PHP 5.5.38
PHP 5.6.34 - System Default
PHP 7.0.28
PHP 7.1.15
PHP 7.2.3

Using LetsEncrypt SSL.

Additional comments

When I switch the PHP version back go 7.1.5, and refresh the screen, the Isis administrator template loads normally, so I have concluded it is a problem with PHP 7.2.x
screen shot 2018-03-15 at 21 37 15screen shot 2018-03-15 at 21 37 15screen shot 2018-03-15 at 21 37 16

avatar AMurray2016 AMurray2016 - open - 15 Mar 2018
avatar joomla-cms-bot joomla-cms-bot - labeled - 15 Mar 2018
avatar mbabker
mbabker - comment - 15 Mar 2018

Cannot duplicate on PHP 7.2 on either my local AMP stack or my SiteGround account.

avatar brianteeman
brianteeman - comment - 16 Mar 2018

Cannot duplicate

avatar franz-wohlkoenig franz-wohlkoenig - change - 16 Mar 2018
Status New Information Required
avatar franz-wohlkoenig franz-wohlkoenig - change - 16 Mar 2018
Category Administration Administration com_templates
avatar SharkyKZ
SharkyKZ - comment - 16 Mar 2018

Have you tried a fresh installation? The issue is most likely with 3rd party extensions.

avatar SharkyKZ
SharkyKZ - comment - 16 Mar 2018

And enable error reporting.

avatar ggppdk
ggppdk - comment - 16 Mar 2018

As said above enable error reporting, since what you need to post here is the actual PHP fatal error

Possibly you are using a Joomla extension that

  • either needs a PHP extension that does not get loaded when you switch to PHP 7.2.x
  • or it has other PHP 7.2.x incompatible code
avatar ot2sen
ot2sen - comment - 16 Mar 2018

It looks like you are using a plugin to modify how your admin template works, the KL Admin skin listen in your screenshot. This plugin could well be the cause of your problem. Try disable it.

avatar brianteeman brianteeman - change - 16 Mar 2018
Status Information Required Closed
Closed_Date 0000-00-00 00:00:00 2018-03-16 19:53:20
Closed_By brianteeman
avatar brianteeman
brianteeman - comment - 16 Mar 2018

I am going to close this for now as "not joomla core". If you find that disabling the KL Admin skin doesnt make a difference it can always be reopened

avatar brianteeman brianteeman - close - 16 Mar 2018
avatar AMurray2016
AMurray2016 - comment - 17 Mar 2018

I found the cause of the error; LOGMAN by Joomlatools.com. Disabling Logman allowed the control panel to load correctly - both on live and localhost.

I will raise a ticket with them about this.

Thanks all for the suggestions.


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/19921.

Add a Comment

Login with GitHub to post a comment