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avatar SaidBa
SaidBa
20 Sep 2017

Since i have updated to joomla 3.8 i cannot acces my joomla dashboard. I get the error:

HTTP ERROR 500

How can i fix this.

Please help.

Expected result

Actual result

System information (as much as possible)

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# of Users Experiencing Issue
1/1
Average Importance Score
5.00

avatar SaidBa SaidBa - open - 20 Sep 2017
avatar joomla-cms-bot joomla-cms-bot - labeled - 20 Sep 2017
avatar brianteeman
brianteeman - comment - 20 Sep 2017

from the information provided it is impossible to help.

What version of Joomla did you upgrade from?
How did you upgrade?
What version of php? (there is no version called latest)
What extensions (and template) do you have installed?
If you set error reporting to maximim or development in configuration.php what error is displayed on the screen and/or in your error logs?

avatar franz-wohlkoenig franz-wohlkoenig - change - 21 Sep 2017
Category Authentication
avatar franz-wohlkoenig franz-wohlkoenig - change - 21 Sep 2017
Status New Information Required
avatar romocetra
romocetra - comment - 21 Sep 2017

Hello! I have the same problem.

Version PHP: 5.5.31
Version Pre Update: 3.7
Version Post Update: 3.8
Fatal error: Cannot redeclare class JInput in /website/public_html/libraries/fof/input/jinput/input.php on line 39
I updated after login from the panel of administrator

There was a message for update version at 3.8, I clicked the button and after then the bar went to 100%.


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18025.

avatar wojsmol
wojsmol - comment - 21 Sep 2017

@romocetra Check if you have /libraries/joomla/input/input.php file.

avatar romocetra
romocetra - comment - 21 Sep 2017

I've just checked.
No folder input and no file input.php


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18025.

avatar polux1
polux1 - comment - 21 Sep 2017

Same problem. HTTP ERROR 500, for administration only. The site is working.
Updated from 3.7.4 to 3.8.0.
It seems some PageBuilder problem:
[Thu Sep 21 16:06:56 2017] [error] PHP Fatal error: Call to undefined method JAdminCssMenu::addChild() in /home/***/public_html/administrator/modules/mod_sppagebuilder_admin_menu/tmpl/default_enabled.php on line 16

avatar wojsmol
wojsmol - comment - 21 Sep 2017

@polux1 Rename public_html/administrator/modules/mod_sppagebuilder_admin_menu then update sppagebuilder.

avatar polux1
polux1 - comment - 21 Sep 2017

@wojsmol Thanks. It worked.

avatar romocetra
romocetra - comment - 21 Sep 2017

Sorry but I don't have this folder, how can I find it?

avatar wojsmol
wojsmol - comment - 21 Sep 2017

@romocetra #18025 (comment) is applicable when you are using sppagebuilde component.

avatar wojsmol
wojsmol - comment - 21 Sep 2017

@romocetra

  1. Make sure you have a backup of your site (files and database).
  2. Download this package
  3. Upload it to your site root and extract it with file manager.
  4. Remove installation folder.
  5. Then use this file as described here.
avatar cmirnow
cmirnow - comment - 21 Sep 2017

HTTP ERROR 500

No folder input and no file input.php

I have a similar problem after update from Joomla 3.7.5 to Joomla 3.8. What's happening?

php 7.0

avatar romocetra
romocetra - comment - 21 Sep 2017

I did all steps but I have this error when I execute https://website/administrator/postupdate.php

Fatal error: Call to undefined method JVersion::refreshMediaVersion() in /website/public_html/libraries/src/Application/WebApplication.php on line 1064

avatar wojsmol
wojsmol - comment - 21 Sep 2017

@romocetra Please check if files /libraries/src/Version.php and libraries/classmap.php exists

avatar romocetra
romocetra - comment - 21 Sep 2017

@wojsmol Yes, there are both files.

avatar wkumari
wkumari - comment - 21 Sep 2017

Another datapoint. Running postupdate.php brings up:
Call to undefined method JVersion::refreshMediaVersion()

but then clicking on any of the menu items gets:
"Undefined class constant 'PRODUCT'"

avatar wojsmol
wojsmol - comment - 21 Sep 2017
avatar tritongr
tritongr - comment - 22 Sep 2017

Hi

A bit off topic.
I get HTTP ERROR 500 before updating from 3.7.5 to 3.8 just after clicking on 'Install the Update' button.
I don't have any issues in admin area after that but I can't go to 3.8. Framework is Gantry 5.
Any idea?

Thanks

avatar franz-wohlkoenig
franz-wohlkoenig - comment - 22 Sep 2017

@tritongr have you asked at Gantry?

avatar franz-wohlkoenig franz-wohlkoenig - change - 22 Sep 2017
Status Information Required Closed
Closed_Date 0000-00-00 00:00:00 2017-09-22 06:53:01
Closed_By franz-wohlkoenig
avatar joomla-cms-bot joomla-cms-bot - change - 22 Sep 2017
Closed_By franz-wohlkoenig joomla-cms-bot
avatar joomla-cms-bot joomla-cms-bot - close - 22 Sep 2017
avatar franz-wohlkoenig
franz-wohlkoenig - comment - 22 Sep 2017

closing this Issue, please comment at #18020


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18025.

avatar joomla-cms-bot
joomla-cms-bot - comment - 22 Sep 2017
avatar tritongr
tritongr - comment - 22 Sep 2017

@franz-wohlkoenig
No I didn't ask there as I don't know if the issue is realated to them.
I will do so if there is no other solution.

avatar kintaro1981
kintaro1981 - comment - 22 Sep 2017

my case:
fresh installed joomla 3.8 (local install with custom hosts file)
php-fpm 5.6.30
nginx 1.10.3

PHP script execution mode:
FPM mode give 500 error
FCGId mode works

No errors logged on error log file.

avatar pannagiotis
pannagiotis - comment - 22 Sep 2017

the problem is that the site needs a database fix...

Since you cannot get into admin you need to do it manually by code.
So first of all backup.
Then open your index.php (not in the administrator, the normal one)

between

require_once JPATH_BASE . '/includes/framework.php';

and

// Set profiler start time and memory usage and mark afterLoad in the profiler. JDEBUG ? JProfiler::getInstance('Application')->setStart($startTime, $startMem)->mark('afterLoad') : null;

place

require(JPATH_ADMINISTRATOR.DIRECTORY_SEPARATOR.'components'.DIRECTORY_SEPARATOR.'com_installer'.DIRECTORY_SEPARATOR.'models'.DIRECTORY_SEPARATOR.'database.php');
$model = new InstallerModelDatabase();
$model->fix();

run the main site page.

Then delete the inserted code and refresh the site.

You are ready.

avatar wojsmol
wojsmol - comment - 22 Sep 2017

@kintaro1981 Preferred method is described below

  1. Make sure you have a backup of your site (files and database).
  2. Download this package
  3. Upload it to your site root and extract it with file manager.
  4. Remove installation folder.
  5. Remove /libraries/cms/version/ folder.
  6. Then use this file as described here.
avatar juriemancia
juriemancia - comment - 23 Sep 2017

I have the same problem but this will appear if I turned to OFFLINE YES my site setting. I want to set this as my website is under maintenance but sad to say that after updating to 3.8 this happened.

avatar pannagiotis
pannagiotis - comment - 23 Sep 2017

I found the reason for not updating properly and doing a ajax error. (the error above appears when you use the unzip update method).

It appears that for security reasons some servers delete the file

/public_html/administrator/components/com_joomlaupdate/restore.php

So, when we do it manually (by extracting the zip file), the database is not fixed.
This is why we need one of the above fixes.

avatar juriemancia
juriemancia - comment - 23 Sep 2017

You mean we will delete this file? /public_html/administrator/components/com_joomlaupdate/restore.php

avatar wojsmol
wojsmol - comment - 23 Sep 2017

@juriemancia Check if /public_html/administrator/components/com_joomlaupdate/restore.php exist. If you wont you can disable offline mode by changing public $offline = '1'; to public $offline = '0'; in configuration.php.

avatar pannagiotis
pannagiotis - comment - 23 Sep 2017

I mean that in my hosting environment deletes it and we had to add it to the whitelist in order not to do so.

avatar swishimage
swishimage - comment - 25 Sep 2017

I have the same issue. On my localhost (MAMP), I was building a new site, and updated it from 3.7.5 and have lost everything. I normally backup using AKEEBA, but this one time I have stuffed up and didn't back up. I am on a MAC, so I tried using Time Machine to go back a week and recall the site and database, but I have tried several ways including deleting my MAMP folder in Applications and bringing back last week folder... but MySQL stops working. After I delete the ib_logfile0,ib_logfile0,ibdata1 in MAMP I can get MYSQL to start, and I can install a new test site and everything worked, but with the site I was build I get 'Error displaying the error page'. I did get HTTP ERROR 500 after updating joomla 3.8 at one stage, but after recalling the older version of the site back... I now get 'Error displaying the error page'.
I am desperate to get this fixed.


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18025.

avatar pannagiotis
pannagiotis - comment - 25 Sep 2017

Turn on error reporting to maximum (open configuration.php and set error reporting to 'maximum';)
Then check for error_log file using your file manager.

The error you get, if I can recall correctly is that your template cannot handle and show you the error.


This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/18025.
avatar franz-wohlkoenig
franz-wohlkoenig - comment - 28 Sep 2017

@kalimati Please ask help on the forums - Migrating and Upgrading to Joomla! 3.x. This repository concerns Joomla coding.

avatar Rolf123
Rolf123 - comment - 17 Oct 2017

Can I make a comment on a closed topic? I will try

I had also a 500 error.

Not so long ago I changed from php 5.6 to php 7.0
I forgot to change the upload_max_files in the php.ini for the php 7.0 version.

After changing that the update went right!

avatar wildcheese1
wildcheese1 - comment - 12 Nov 2017

That was the solution for me too indeed. I did though change back to PHP 5.6 and then did the upgrade. After upgrade (to 3.8.2 by now) I went back to PHP 7.0 and all good.

Not sure how to update the upload_max_files but will try to find it. At least with the tip of Rolf123 I got the upgrade done, thanks!

avatar ggauravbhandari
ggauravbhandari - comment - 9 Dec 2017

Hello

I checked solutions but it is not working for me http://lavetatrails.org/ can you help me out from this.

I attempted to update my Joomla! site and lost my internet connection midway. Now there are errors related to component. src showing up.

avatar Rolf123
Rolf123 - comment - 9 Dec 2017

I think when you lost your internet connection midway you can try to do the
update again using an ftp-program to the server. The internet connection
has to be stable otherwise there will be a risk off losing files.

avatar brianteeman
brianteeman - comment - 9 Dec 2017

please us the forum for support httpd://forum.joomla.org

avatar franz-wohlkoenig
franz-wohlkoenig - comment - 10 Dec 2017
avatar ggauravbhandari
ggauravbhandari - comment - 11 Dec 2017

Okay Thank you

On 10 Dec 2017 1:58 am, "Rolf Kuilder" notifications@github.com wrote:

I think when you lost your internet connection midway you can try to do the
update again using an ftp-program to the server. The internet connection
has to be stable otherwise there will be a risk off losing files.

Rolf Kuilder

IamOK - Internettoepassingen en websites

Middingstraat 1
https://maps.google.com/?q=Middingstraat+1+%0D+5371+EJ+Ravenstein&entry=gmail&source=g
5371 EJ Ravenstein

06 5112 46 45
www.iamok.nl
info@iamok.nl info@iamok.nl

BTW Nr: NL124097686B01
KvK: 9168440
Bankrek: 1324.33.427

De algemene voorwaarden zijn van toepassing op alle aanbiedingen,
rechtsbetrekkingen en overeenkomsten waarbij "I am OK" goederen en/of
diensten van welke aard ook levert.

ALGEMENE VOORWAARDEN INFORMATIETECHNOLOGIE* Gedeponeerd bij de Griffie van
de Arrondissementsrechtbank te Den Haag op 3 juni 2003 onder nummer
60/2003.

2017-12-09 19:26 GMT+01:00 ggauravbhandari notifications@github.com:

Hello

I checked solutions but it is not working for me
http://lavetatrails.org/
can you help me out from this.

I attempted to update my Joomla! site and lost my internet connection
midway. Now there are errors related to component. src showing up.


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avatar Alqua
Alqua - comment - 20 Jan 2018

Hello,
I am a bit late with noticing the problem after the update in November.. I have been busy lately and I am also not best programmer ever..

So I also have this error 500 and checking on the error log it shows problems in the src folder.
I tried to copy paste the src folder from another website which did fix the problem for backend and frontend for the welcome page, but then I could not open any other page.

Does the src folder contain information about a certain website and I can't copy paste from somewhere else? Or it did fix something and the new errors come from somewhere else?

Would a manual update help in this case or not necessarily?

Thank you for your attention and hoping for solutions
Alqua

avatar Quy
Quy - comment - 20 Jan 2018
avatar ggauravbhandari
ggauravbhandari - comment - 22 Jan 2018

Give me details i will fix it for you

On Sun, Jan 21, 2018 at 4:03 AM, Alqua notifications@github.com wrote:

Hello,
I am a bit late with noticing the problem after the update in November.. I
have been busy lately and I am also not best programmer ever..

So I also have this error 500 and checking on the error log it shows
problems in the src folder.
I tried to copy paste the src folder from another website which did fix
the problem for backend and frontend for the welcome page, but then I could
not open any other page.

Does the src folder contain information about a certain website and I
can't copy paste from somewhere else? Or it did fix something and the new
errors come from somewhere else?

Would a manual update help in this case or not necessarily?

Thank you for your attention and hoping for solutions
Alqua


You are receiving this because you were mentioned.
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#18025 (comment),
or mute the thread
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.

--
Thanks and Regards

Er. Gaurav Bhandari
*Technical Team Lead *
Indore(M.P.)

avatar Alqua
Alqua - comment - 22 Jan 2018

What other details do you need?
Can you answer my question about the src folder?

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