[#12485] - Can't add/edit modules in 3.6.3 (RESOLVED)
- Closed
- 20 Oct 2016
- Urgent
- Build: master
- # 12485
Steps to reproduce the issue
Log into Administrator as Super User.
Go to Extensions/Modules
Add New Module
Select Custom (or any module type)
Expected result
Edit screen to appear with all elements available to complete.
Actual result
Edit screen loads but then redirects to a white screen with only the Position drop down visible.
Repeat process with editing an existing module - same outcome
System information (as much as possible)
J! 3.6.3
PHP Built On 
Database Version 5.6.28-76.1-log
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.0.12
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.6.3 Stable [ Noether ] 17-October-2016 13:35 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36
Different site but same outcome
PHP Built On Linux #26 SMP Tue Jul 12 09:43:48 EEST 2016 x86_64
Database Version 5.6.28-76.1-log
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.0.12
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.6.3 Stable [ Noether ] 17-October-2016 13:35 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12) AppleWebKit/602.1.50 (KHTML, like Gecko) Version/10.0 Safari/602.1.50
Additional comments
Same behaviour with Firefox & Safari on a Mac.
Don't forget to clear any hosting cache eg SiteGround supercacher or CDN cache eg cloudflare
Resolved. Steps I took were
1) Clear cache in Siteground
2) Clear cache in Cloudflare
3) Cleared cache in Chrome
I'll close this ticket.
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/12485.
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Well, I would close it if I knew how!
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/12485.
| Status | New | ⇒ | Closed |
| Closed_Date | 0000-00-00 00:00:00 | ⇒ | 2016-10-20 10:01:30 |
| Closed_By | ⇒ | infograf768 |
Done for you. :)
This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/12485.
Set to "closed" on behalf of @infograf768 by The JTracker Application at issues.joomla.org/joomla-cms/12485
;)
On 20 October 2016 at 09:58, Eddie notifications@github.com wrote:
Resolved. Steps I took were
1) Clear cache in Siteground
2) Clear cache in Cloudflare
3) Cleared cache in ChromeI'll close this ticket.
This comment was created with the J!Tracker Application
https://github.com/joomla/jissues at issues.joomla.org/tracker/
joomla-cms/12485.—
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Brian Teeman
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This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/12485.
Please clear all caches and try again