Hello,

I am new to this forum, and need urgent help with getting my website back online. I have contacted Dreamhost who host the website, they ran a diagnostic report across the site, and discovered that a plugin failed, which has caused the whole website to go blank.

The website cannot be accessed from the front end or backend, therefore, I cannot even login to the administration page. As I am unable to login to the admin panel, I am unable to fix the faulty plugin.

Can someone please advise how I can fix this?

Many thanks

Steps to reproduce the issue

Unknown.

Expected result

The expected result is to make the website live, and be able to login to the website's CMS/admin

Actual result

System information (as much as possible)

I have tried logging in to the website from the following devices/operating systems, and all have the same result
MacBook Pro OSX Safari/Chrome/Firefox
iPad mini Safari
Windows Chrome/Firefox

Additional comments

Help help help!