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avatar WebVantage
WebVantage
17 Aug 2016

Steps to reproduce the issue

Attempted to install via Live Update and Upload & Update and got the same result "ERROR: AJAX Loading Error: Forbidden"

Expected result

Update from Joomla 3.6.1 to 3.6.2

Actual result

"ERROR: AJAX Loading Error: Forbidden"

System information (as much as possible)

PHP Built On Linux host2.yourwebvantage.com 2.6.32-573.12.1.el6.x86_64 #1 SMP Tue Dec 15 21:19:08 UTC 2015 x86_64
Database Version 5.5.50-cll
Database Collation latin1_swedish_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 5.6.21
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.6.1 Stable [ Noether ] 2-August-2016 22:59 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/601.7.7 (KHTML, like Gecko) Version/9.1.2 Safari/601.7.7

Additional comments

avatar WebVantage WebVantage - open - 17 Aug 2016
avatar C-Lodder
C-Lodder - comment - 17 Aug 2016

As suggested by @nikosdion:

The Forbidden error message means that your server denied serving the request to the update extraction script. I would recommend doing the following:

  • Rename your .htaccess file to .htaccess.bak
  • Run the update
  • Rename .htaccess.bak back to .htaccess

I assume you already Googled the error?

avatar brianteeman brianteeman - change - 17 Aug 2016
Labels Added: ?
avatar brianteeman
brianteeman - comment - 23 Aug 2016

I am closing this at this time as not a core joomla bug. It can always be reopened if shown to be otherwise

avatar brianteeman brianteeman - change - 23 Aug 2016
Status New Closed
Closed_Date 0000-00-00 00:00:00 2016-08-23 19:49:25
Closed_By brianteeman
avatar brianteeman brianteeman - close - 23 Aug 2016
avatar CSchaefer70
CSchaefer70 - comment - 6 Apr 2017

I had this problem with Joomla 3.48 attempting to upload to 3.6.5... C-Lodder suggestions (di step by step) worked for me without and issues... Thank you so much!

avatar davidsbach
davidsbach - comment - 24 Feb 2020

I have had this error attempting to use Joomla update for a long time. I have tried renaming the htaccess file land I still get the Ajax error.
The site is just like two other Joomla! sites I maintain and Joomla update works fine on them. I have looked at permissions and don't see anything suspicious.
Previously, FTPd the update and then used postupdate.php successfully. I read now that it no longer works.
What are my options?

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